Business Segment: Personal & Private Banking
Location: KE, Nairobi County, Nairobi, Westlands Road
Job Type: Part-time
Job ID: 80386577
Job Description
A 24/7 inbound and outbound Voice Branch role tasked with timely response, resolution of customer queries and complaints raised by clients via telephone, email and social media as well as cross sell and retention of customers.
Key Roles :
- Email/Social media/VRM Query Handling
- Telephone Query Handling
- Cross selling/Retention
- Risk and Compliance
- Stakeholder Engagement
- Cost Management
Qualifications
First Degree
Desired Competencies
- Examining Information
- Articulating Information
- Making Decisions
- Generating Ideas
- Upholding Standards
