Department: Commercial Department
Reporting line: Zonal Sales and Collection Manager
Location: Zones, Kenya
Job Purpose/Mission
The Zonal Sales and Collection Officer will be responsible for recruitment, retention and training of agents and support the zonal sales and collection manager in sales and collection.
Responsibilities
- Trainings of agents within the zones.
- Conduct and support customer education clinics within the zone.
- Develop individualized training plans for underperforming agents through trade accompaniment.
- Develop new approaches and techniques for making improvements in training programs.
- Measure the performance of trainees after the session.
- Screen and recruit agents that have a commercial and Credit (collection) Personality.
- Support the update of training materials.
- Maintain and update records of training sessions.
- Schedule training of new and old agents.
- Stay updated with current market trends and the changing demands of the zone sale environment.
- Support the zonal sales and collection manager in the management of the sales and collection agents, and area agent leads in the sales and collection activities to deliver targets.
- Working with tight deadlines and providing valuable input on projects to enhance and customize training processes to exceed operational needs.
- Diligently provide regular detailed status reports to your team while providing recommendations on corrective action if deliverables are in jeopardy
Knowledge and Skills
Experience:
- 3 years’ experience within service subscription industry/Micro Finance/Asset financing leading a team.
- Sales Success Track record
- Loan Sales & Portfolio Management experience
- Experience in the development of Sales Strategies and loan collection strategies
- Computer skills in a Microsoft Windows environment
- Good oral and written communication
- Experienced at multitasking under pressure against demands and deadlines, whilst always maintaining a positive and constructive attitude and demeanor
- Evidence of the practice of a high level of integrity, professionalism, confidentiality and maturity
- Flexible approach to working, able to pick up a variety of tasks/projects with minimal supervision
- Excellent organizational skills and attention to detail
- Agility and innovation
Qualifications:
- Diploma/Bachelor’s degree.
Language(s):
- English
- Kiswahili
