About the Unit Manager role
As a Unit Manager, you will be responsible for overseeing the operations and performance of a dedicated unit within our organization. The ideal candidate should have a strong background in the insurance industry, excellent leadership skills, and a proven track record of achieving business targets. The Unit Manager will play a key role in driving the unit’s success by leading a team of professionals, implementing strategic initiatives, and ensuring exceptional customer service.
Key Responsibilities:
- Team Leadership:
- Focus on sales and marketing initiatives.
- Provide ongoing coaching and mentorship to ensure team members meet and exceed performance targets.
- Foster a positive and collaborative work environment.
- Take responsibility for agents compliance in their teams.
- Performance Management:
- Set and monitor Gross Written Premium (GWP) placed with agents through Incourage.
- Analyze performance data and implement strategies to achieve business goals.
- Conduct regular performance reviews and provide constructive feedback.
- Strategic Planning:
- Collaborate with senior management to develop and implement unit-specific strategies.
- Identify opportunities for growth and efficiency improvements within the unit.
- Stay informed about industry trends and market changes to make informed decisions.
- Customer Service:
- Ensure a high level of customer satisfaction through effective communication and service delivery.
- Resolve customer complaints and inquiries in a timely and professional manner.
- Sales and Business Development:
- Drive sales initiatives to meet and exceed revenue targets.
- Develop and maintain relationships with key clients and partners.
- Identify and pursue new business opportunities.
- Assist the BD Managers in interpreting and supporting the company’s policies and procedures and any other administrative duties.
- Prepare and submit production reports to the BD Managers.
Note:
This job description outlines primary responsibilities and reflects the proactive approach expected from team members. Additional duties may be assigned as required to meet organizational needs.
Qualifications:
- Bachelor’s degree in Business, Insurance, or a related field.
- Previous work experience as a general insurance unit manager.
- Proven experience in the insurance industry, with a minimum of 5 years in a managerial role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- In-depth knowledge of insurance products, regulations, and industry best practices.
- Results-driven with a track record of meeting and exceeding targets.
