Job Purpose
Providing assistance to the Assistant Manager – Health Underwriting in implementing the underwriting philosophy and retention strategy
Key Responsibilities
- Implement underwriting philosophy, strategy, process and guidelines for medical insurance business to ensure profitability and achievement of the set loss ratio targets.
- Analyse proposed risks and make decisions to accept or reject.
- Determine the rates and terms to charge.
- Ensure risk survey recommendations are communicated in time and follow up implementation.
- Ensure underwriters comply to the company credit policy.
- Manage company records and ensure proper filing of client information both manual and electronic.
- Build and manage relationships with brokers, agents, and other intermediaries.
- Monitor market trends and competitor activities to stay informed about industry developments and Stay updated on changes in laws and regulations that may affect client retention efforts.
- Work closely with sales, marketing, actuarial, and claims departments to align underwriting and retention strategies with business goals.
- Proactively manage the policy renewal process to ensure timely renewals and minimize lapses in coverage.
- Review and negotiate renewal terms and conditions with clients to retain their business.
- Develop and implement strategies to improve client retention rates.
- Delegated Authority: As per the approved Delegated Authority Matrix.
Knowledge, Experience And Qualifications Required
- Bachelors’ Degree (Insurance/ Actuarial) or other related business degree.
- Progress in Professional qualification in Insurance (ACII, FLMI or IIK).
- 3-5 years’ experience in Health.
- Proven experience in managing and nurturing client relationships.
- Track record of achieving client satisfaction and retention targets.
Technical/ Functional Competencies
- Knowledge of insurance regulatory requirements.
- Knowledge of insurance products.
- Sales and marketing management skills.
- Interpersonal, Relationship and Customer Relation Skills.
Primary Location
Kenya-Nairobi-Nairobi
