The Job holder is responsible for executing underwriting initiatives to deliver profitability and sustainable growth. The role holder will ensure thorough evaluation of underwriting of risks to support prudent underwriting, undertake issuance of Certificates, Policy documents, debits and endorsements in line with the company’s underwriting policy, enforce compliance to internal company policies and underwriting controls while maintaining excellent customer service.
PRINCIPAL ACCOUNTABILITIES:
Underwriting Roles:
- Establish proper and adequate documentation of risks and timely issuance of certificates, debits, policy documents and endorsements.
- Ensure all underwriting instructions are approved per company policy before debiting.
- Establish efficient renewal process to achieve the set turnaround time for preparation and issuance of renewal notices for delivery of the desired retention rate.
- Issuing and revising of quotes to intermediaries within recommended guidelines and follow up to ensure business closure.
- Reconciliation of client accounts to reflect the business booked status on monthly basis.
- Preparation and issuance of Renewal notices sixty dates before renewal date
- Check debt form filled in case of credit according to the company credit policy.
- Prepare and issue cancellation notices in case of non-payment of premium for specified covers.
- Provide advisory services to claims department on excesses, deductibles, and clauses applicable in case of a claim.
- Confirmation of covers, issue and approve quotations up to 50% of the treaty limit.
- Appoint property & vehicle valuers where necessary.
- Issue motor new business policy documents and renewal schedules.
- Monitor approval and dispatch of renewal and extra endorsements schedules.
- Identify undesirable risk trends and recommend improvement actions to Management
Customer Service Roles:
- Ensure 100% compliance to TAT and SLAs
- Monitoring clients’ queries and ensuring they are addressed, and correct quotations are provided within the set timelines and authority levels.
- Follow up on premium collection from clients and ensure are debited within the month.
- Prepare and follow up premium refund in case of overpayment or cancellation from clients.
- On a need basis carry out client visit with intermediaries for technical support and product presentation.
- Any other duties as assigned from time to time.
RELATIONSHIPS:
- Reporting to: Senior Underwriter
Other Contacts:
- Within the Company: All other departments
Outside the Company:
- Insurance Associations
- Intermediaries
KNOWLEDGE AND EXPERIENCE (Qualifications)
Minimum Academic Qualifications
- Business/Mathematics/Insurance related degree.
Professional Qualifications
- Diploma in Insurance/Good progress towards achievement.
Experience:
- Two (2) years relevant working experience.
Knowledge
- Good Understanding of insurance industry.
SKILLS AND COMPETENCIES.
- Customer Oriented
- Interpersonal skills
- Team player
- Problem solving
- Creative thinking
- Planning & organizational skills
- Dependability
- Ethical
- Confidence
- Tactical
- Innovation
- Analytical thinking
