Position: Transaction Banking Officer
Reports to: Manager, Products, Innovation & Transactional Banking
Department: Business
Job Summary: Responsible for enrollment, marketing of bank products, ensuring the bank’s product offering is fully utilized by the target market.
Key Responsibilities:
- Accountable for effective conversion of CBU customers on all products and channels.
- Drive uptake and utilization as per banks strategy and budget.
- Monitor performance of the bank’s products daily within a given portfolio and identify shortfalls if any and ensure optimized uptake of the channels.
- Recommend the nature and scope of present and future product lines by reviewing the existing product specifications and requirements to match customer needs.
- Ensure products offered are in line with the bank’s overall customer experience standards.
- Ensure effective controls so that service is delivered within regulatory and legal requirements and internal operational risk management guidelines.
- Monitor processes and procedures within the Bank to ensure compliance to set policies, procedures, and manuals with particular emphasis on risk mitigation.
- Ensure high level of product knowledge.
- Proactively identify and escalate issues that will crop up in any products and follow up to ensure effective resolution of those issues.
Education.
- A Bachelor’s degree preferably in Business related field.
Skills and competencies.
- Customer centricity and a good understanding of the sales process
- Excellent planning and organization and interpersonal skills
- Problem solving and analytical and reporting writing skills
- High Level of integrity
- Creating and innovating
- Learning and researching
Interested candidates should send their application letters together with their curriculum vitae to the Head of Human Resources at [email protected] no later than 5 pm, Monday 26th August, 2024..
