Rosabon Financial Services (RFS) Limited is an Award winning Rosabon Financial Services is a member of the Concept Group is licensed by the Central Bank of Nigeria, CBN on April 22, 1993 and being a long standing member of the Equipment Leasing Association of Nigeria (ELAN), the organization has evolved into Nigeria’s leading Non-Banking Financial Intermediary and Equipment Leasing firm focused on niche and general markets.
We are recruiting to fill the position below:
Job Title: Telesales Executive
Location: Yaba, Lagos
Employment Type: Full-time
Job Summary
- The specific objective of the telesales is to sell products and services over digital channels particularly phone, emails, SMS and social media chats.
- This means the ideal candidate must be an excellent communicator and have superior people skills.
- They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts which lead to converting potential leads into actual transactions.
- The goal is to help the company grow by bringing in customers and developing business.
Duties & Responsibilities
- Converting customer inquiries into sales opportunities, minimum of 50 transactions monthly.
- Providing market research through outbound calling
- Surveying customer satisfaction
- Generating additional transactions outside assigned leads to meet sales targets
- Contacting potential and existing customers to inform them about a product or service using scripts
- Answering questions about products or the company
- Asking questions to understand customer requirements, sending applicable documents and requirements
- Exploring and adopting strategies to contact customers particularly RNR bucket and curate responses and feedback
- Producing reports and making recommendations to the team lead to be used as guidance in decision- making pertaining to the strategy for lead engagement and consummation
- Providing brand recognition by leaving leads with an excellent impression of a company through effective customer relations, empathy and effective communication skills
- Converting difficult leads into customers
- Cutting costs per sales while increasing conversion rates by reducing contact expenses and effectively utilizing conversation minutes per lead
- Generating investment/savings leads to meet sales target in wealth management portfolio
- Any other tasks assigned by your supervisor
Key Performance Indicators:
- Minimum conversion count of 50 transactions monthly.
- Average first contact time of 1hour
- Channel utilization to maximize customer response.
- Successful outreach recorded via calls, email, chats and SMS blasts.
- Customer satisfaction scores or Net Promoter Score (NPS) related to lead engagement.
- Customer retention rate of 60%
- Generation of investment/savings account to meet monthly target
Qualifications / Requirements
- Bachelor’s Degree, HND or equivalent in any field of study.
- Experience in contact center or customer service role with ability to make minimum of 100 calls daily
- Proven track record of successfully meeting sales quota
- Previous experience in financial services particularly with a record in fund mobilization.
What to expect in the hiring Process:
- A preliminary phone call with the recruiter
- A reasoning and a personality assessment
- A technical interview session with a HR representative and the hiring manager.
Application Closing Date
21st October, 2024.
Method of Application
Interested and qualified candidates should send their applications to: [email protected] using the Job Title as the subject of the email.
Note: All our interview stages are virtual.
