Telesales Agents

Job Ref. No. JAML029
Position: Telesales Agents – Cold Calling and Lead follow-up
Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in
Mombasa. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite
insurer in East Africa, handling Life, Pensions, General and Medical Insurance. Today, Jubilee is the number one insurer
in East Africa with over 1.9 million clients. Jubilee Insurance has a network of offices in Kenya, Uganda, Tanzania,
Burundi, and Mauritius. It is the only ISO certified insurance group listed on the three East Africa stock exchanges – The
Nairobi Securities Exchange (NSE), Dar es Salaam Stock Exchange and Uganda Securities Exchange. Its regional offices
are highly rated on leadership, quality and risk management and have been awarded an AA- in Kenya and Uganda, and
an A+ in Tanzania. For more information, visit www.JubileeInsurance.com.
We currently have an exciting career opportunity for Telesales Agents – Cold Calling and Lead Follow-up within
Jubilee Asset Management Limited. The position holder will report to the Manager – Retail and Distribution and
will be based at the Head Office in Nairobi.

Role Purpose Role Purpose
The main purpose of this job is to drive revenue growth by actively generating and converting leads into customers,
effectively managing the sales process through the CRM system, and promoting the company’s products and services.
The role also involves providing valuable feedback on customer preferences and market trends to inform strategic
decisions and enhance overall sales performance. The position is essential in ensuring that sales targets are met while
maintaining high standards of customer engagement and satisfaction.
Main Responsibilities
Lead Generation and Conversion:
1. Proactively initiate contact with potential customers through cold calling, utilizing leads generated by the Customer
Relationship Management (CRM) system.
2. Engage prospects in meaningful conversations, addressing their needs and concerns to effectively convert them into
customers.
3. Diligently follow up on all leads and inquiries, maintaining a strong pipeline of potential clients to maximize conversion
opportunities.
Sales CRM Management:
1. Maintain the CRM system with accurate and up-to-date information, recording all interactions with leads and tracking
the outcomes of these engagements.
2. Monitor and report on sales performance, analyzing lead conversion rates to identify trends and areas for
improvement.
3. Ensure the CRM database is meticulously managed, providing real-time insights into sales activities and customer
interactions.
Product Promotion:
1. Deliver comprehensive and accurate information about the company’s products and services, ensuring potential
customers are fully informed of the value proposition.
2. Customize product recommendations to align with the specific needs and interests of each customer, enhancing the
relevance and appeal of the offerings.

3. Act as a knowledgeable resource on the company’s product portfolio, providing expert guidance to assist customers
in making informed purchasing decisions.
Sales Reporting and Feedback:
1. Systematically track key sales metrics, compiling detailed reports that provide insights into sales performance,
customer preferences, and emerging market trends.
2. Communicate findings and feedback to the management team, contributing to strategic decision-making and the
continuous refinement of sales strategies.
3. Regularly report on sales performance and lead conversion rates, offering data-driven recommendations to enhance
the effectiveness of sales efforts.
Skills Required
1. Proven experience in sales, especially in telesales or customer service.
2. Strong persuasive and negotiation skills.
3. Ability to build rapport quickly and handle objections.
4. Proficiency in using CRM systems.
5. Excellent interpersonal and communication skills.
Key Competencies
1. Strategic thinking and decision-making abilities.
2. Strong problem-solving and analytical skills.
3. Effective communication and interpersonal skills.
4. Results-oriented mindset with a focus on delivering quality outcomes.
Qualifications
• Degree in Business Administration, Customer Experience, or a related field.
Relevant Experience
• At least 2-3 years of experience in telesales or customer service roles, preferably within the asset
management sector.
If you are qualified and seeking an exciting new challenge, please apply via [email protected] quoting the Job Reference Number and Position by 18th August 2024.
Only shortlisted candidates will be contacted.

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