Department: Sales
Position: Telesales Agent
Reporting to:Telesales Manager
About Us
Our vision is to build a world where people take control of their environment in rewarding and sustainable ways. The company does this by developing and commercializing life-changing technology that solves the biggest daily challenges for the world’s 570 million smallholder farming households. We are the largest distributor of solar water pumps / solar irrigation for smallholder farmers in Africa and were selected by Fast Company as one of the World’s Most Innovative Companies in 2021. Over the last 5 years, the company has grown significantly and now employs 400+ people around the world.
Job Brief
Reporting to the Digital Marketing and Telesales Manager, the Telesales Agent will provide expert advice and information to our potential customers regarding a variety of products offered by company. S/he will play a key role in increasing our profitability and sales revenue through excellence in customer service and an informed, consultative approach to selling and client conversion. S/he will also be troubleshooting and escalating complaints across a number of communication channels. The person should have excellent communication and interpersonal skills. Computer knowledge and usage are also a must-have for this role.
Duties And Responsibilities
- Ability to meet end to end product sales targets set by the company that will be coupled by
- achieving a high conversion rate.
- Contact potential or existing customers, businesses, or groups to inform them about the
- company products using scripts.
- Explain technical product features and answer customer questions about company products.
- Lead generate and create a robust pipeline of customer accounts of potential clientele for the company
- Be versatile in making extensive outbound calls that meet the organizations KPIs
- Adjust sales scripts to better target the needs and interests of specific individuals.
- Help the department to develop content for sales presentations or other materials.
- Respond to correspondence from customers on both mail, phone and in-person and follow up initial sales contacts.
- Have the ability to go above and beyond to cover over talk time daily hour delivery set by the company.
- Conduct client or market surveys to obtain information about potential customers to be able to measure customer experience and NPS.
Education, Skills And Experience
- Proven experience as a telesales representative or other sales role
- Proven track record of successfully meeting sales quota preferably over the phone
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
- Ability to learn about products and services and describe/explain them to prospects
- Hands-on, detail-oriented, and with strong execution skills
- Excellent Communication Skills with the ability to resolve issues and address complaints
- Passion for irrigation and in-depth knowledge of the industry and current trends adaptable for the company
- Independent thinker with proactive decision-making capabilities
- Comfortable with ambiguity and experience working in a dynamic environment
- Have the ability to handle pressure, keep cool-temper, and handle rejection gracefully.
- Be organized and be an expert in time management and meet deadlines.
- A diploma or degree in Sales or any other related field is an added advantage
