We are seeking a skilled Telephone Operator to manage inbound and outbound calls in a professional and efficient manner. The ideal candidate should have excellent communication skills, be adept at handling multiple lines, and possess a friendly and courteous demeanour.
Key Responsibilities
- Answer and direct incoming calls promptly and professionally
- Provide information, take messages, and transfer calls to appropriate individuals
- Maintain call logs and ensure accurate record-keeping
- Assist with administrative tasks as needed
Qualifications & Skills
- Diploma Certificate or equivalent
- 3 years’ experience as a Telephone Operator or similar role preferred
- Proficiency in Microsoft Office Suite and telephone systems
- Strong interpersonal skills and customer service orientation
- Ability to multitask and prioritize tasks effectively
