Position: Tele sales Officer – Watu Shule Uganda
Location: Kampala, Mbale, Mbarara, Gulu & Kampala
Job Type: Full-time
Company Overview:
Watu Shule Uganda is a driving license school under the purview/umbrella of Watu Credit Uganda. This school provides specialized training programs and license loan services tailored to two-wheeler public transport motorcyclists. It aims to address the need for comprehensive training and affordable license acquisition options for individuals operating two-wheelers as part of the public transport system
Roles and Responsibilities:
As a Tele Sales Officer, you will play a pivotal role in driving the success of Watu Shule by engaging existing
Watu Credit clients and encouraging them to enroll in our driving school program. Your responsibilities will
include:
Client Outreach:
- Contact existing Watu Credit clients via phone to introduce them to and convert them to Watu Shule’s services
- Establish rapport and build strong relationships with clients to understand their needs and motivations
Product Knowledge:
- Develop a deep understanding of Watu Shule’s offerings, including course details, schedules, and benefits
- Effectively communicate the unique value proposition of Watu Shule to clients
Consultative Selling:
- Conduct needs assessments to identify clients’ specific driver training requirements
- Tailor solutions to match individual client needs, emphasizing the advantages of enrolling in Watu Shule
Client Education:
- Provide comprehensive information to clients about the benefits of driver training, road safety, and compliance with traffic regulations
- Address client inquiries and concerns with professionalism and accuracy
Enrollment Facilitation:
- Guide clients through the enrollment process, assisting with paperwork and requirements
- Collaborate with the Watu Shule enrollment team to ensure a seamless transition for clients
Relationship Management:
- Maintain a database of client interactions, ensuring accurate and up-to-date records
- Regularly follow up with clients to track their progress and address any issues or concerns
Targets and Reporting:
- Meet or exceed monthly enrollment targets as set by the Project Manager
- Provide regular reports on client interactions, conversions, and challenges faced
Job Requirements:
To excel in this role, you should possess the following qualifications and skills:
- Sales Experience: Proven track record in tele-sales or customer-focused roles, with experience in consultative selling
- Communication Skills: Excellent verbal and written communication skills, including active listening and persuasion abilities with ability to speak a minimum of 5 of the following languages: English, Luganda, Lugishu, Ateso, Jopadhola (Adhola), Lusoga, Samia, Kumam, Ateso, Runyakitara, & Luo
- Product Knowledge: Quick and thorough understanding of Watu Shule’s driving school programs and their benefits
- Customer Focus: Strong customer service orientation with the ability to build and maintain client relationships
- Target-Driven: Self-motivated and results-oriented, with the ability to meet or exceed sales targets
- Team Collaboration: Ability to work collaboratively with the Watu Shule team and other departments
- Adaptability: Willingness to adapt to changing business needs and market dynamics
- Ethical Conduct: Uphold high ethical standards in all interactions with clients
