Job description
As the Technical Support personnel, you will monitor and troubleshoot issues related to our meter systems, provide assistance and guide users through solutions, respond to customer inquiries, perform system maintenance, document issues and solutions, and train users on best practices.
Duties & Responsibilities:
a)Monitor Meter Systems:
- Regularly monitor the performance and functionality of metering systems.
- Identify and report anomalies or irregularities in meter readings and performance.
b)Troubleshoot Issues:
- Diagnose and resolve technical issues related to meter hardware and software.
- Provide step-by-step support to field technicians and customers experiencing meter-related problems.
c)Customer Support:
- Respond to customer inquiries and provide technical support via phone, email, or onsite visits.
- Ensure timely resolution of issues to maintain customer satisfaction.
d)Documentation and Reporting:
- Maintain accurate records of all support requests, troubleshooting steps, and resolutions.
- Generate reports on meter performance and common issues to inform maintenance and improvement strategies.
e)Collaborate with Teams:
- Work closely with other technical support staff, field technicians, and customer service to address complex issues.
- Assist in the development and implementation of preventive maintenance schedules.
f)Training and Development:
- Provide training to field technicians and customers on proper meter usage and troubleshooting procedure
- Stay updated with the latest developments in metering technology and support practices.
Key Skills & Competencies :
- A diploma/degree in electrical and electronic engineering
- Strong technical troubleshooting and problem-solving skills.
- Excellent communication and customer service skills.
- Proficiency in using meter monitoring software and diagnostic tools.
- Ability to work independently and as part of a team.
- At least 1 year of experience in a similar role.
