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TITLE: Team Leader – Credit Control
GRADE: 18 / Band 4
DEPARTMENT: Finance – Accounts Receivables
COUNTRY: Kenya
DIRECT MANAGER: Credit Control Manager
PURPOSE OF THE ROLE
Responsible for the day-to-day management of the Credit Control Team and to mentor/assist the Team to reduce aged debt, escalated issues, build strong relationships with back-office processing functions including but not limited to Insurance brokers, Direct Clients, Insurance Agents, and Banks.
SCOPE & DIMENTIONS
- Monthly Receivables Avg. at least 95% of Below 90 days items.
- Item count: Maintain acceptable levels of Overdue cases, Demonstrate Dunning process.
- Monthly Collection Target: Meet over 80% of monthly collection targets.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
Accounts Receivables Management
- Responsible for the day-to-day oversight and workflow management of a team ensuring productivity, targets and objectives met.
- Working with the Credit Control Manager review, manage and monitor objectives at a Team level.
- Ensure that all processes and procedures are version control documented, reviewed regularly and consistently adhered to.
- Monitor and review all premium and unallocated cash postings for accuracy and reporting.
- Provide daily, weekly, and monthly reporting for all required team metrics, as and when required.
- Establish professional working relationships and collaboration with internal business partners of process.
- Present key data/reports to assist the Head of Credit Control at Management Meetings
- Work with the Head of Credit Control to find solutions to problems arising out of credit control
- To provide cover for the Head of Credit Control when required
Audit and Compliance
- Ensure adherence to Credit Control Policy and procedures.
- Ensure adherence to Cancellation/Dunning procedures.
- Ensure adherence to audit requirements.
- Ensure adherence to regulatory and compliance requirements.
QUALIFICATIONS:
- B Comm with Finance specialty
- Accounting qualification preferred – CPA(K) or ACCA
EXPERIENCE:
- Minimum 5 years credit control management experience, preferably in an insurance environment
- Experience in Finance, including reconciliations.
- Good understanding of underwriting and underwriting operations
- Experience in all matters relating to underwriting in terms of process, procedure and compliance would be an advantage
- An understanding of the distribution chains through which premium is processed
SKILLS AND COMPETENCIES / LEVELS
- Financial and Strategic Acumen: Accomplished finance individual with strong knowledge of the Insurance Industry, local regulatory and tax environment. Able to collaborate across functions and can communicate well with others.
- Managerial Leadership: Able to work cohesively in a matrix structure. Able to manage and work with local regulatory authorities.
- Technical Skills: Good understanding of the local accounting standards and regulatory requirements.
- Excellent Communication & interpersonal skills to be able to deal with the various intermediaries.
- Analytical and problem-solving skills and detail oriented
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
