Position: System Application Developer
Department: ICT Department
Reports To: Senior Database and Core Banking Application Administrator
Responsible For: NA
Overview:
As a System Application Developer at Tropical Bank, the person will be responsible for developing, maintaining, and enhancing system applications, with a primary focus on managing the T24 Core Banking System. The staff will report directly to the Senior Officer, Core Banking & Applications, and work closely with various departments to ensure the efficient operation and optimization of our banking systems.
Key Responsibilities:
1. Application Development and Maintenance:
– Develop, test, and deploy system applications to meet business needs.
– Troubleshoot and resolve application issues.
– Ensure software quality through code reviews and testing.
– Maintain documentation for all development activities.
– Collaborate with other developers and IT staff on projects.
2. T24 Core Banking System Management:
– Oversee the daily operations of the T24 Core Banking System.
– Implement system upgrades and patches.
– Ensure data integrity and security within the T24 system.
– Provide technical support for T24-related issues.
– Customize and configure T24 to align with business requirements.
3. Collaboration and Support:
– Work with business units to understand their application needs.
– Provide training and support to end-users.
– Assist in the development of user manuals and training materials.
– Participate in cross-functional project teams.
– Ensure effective communication between IT and other departments.
4. Innovation and Improvement:
– Identify opportunities for process improvements and automation.
– Stay updated on industry trends and emerging technologies.
– Propose and implement innovative solutions to enhance system performance.
– Contribute to the development of IT strategy and planning.
– Support disaster recovery and business continuity planning.
Key Performance Indicators (KPIs):
1. Financials:
– Cost Efficiency: Achieve a reduction in IT operating costs by optimizing system performance and resource allocation.
– Budget Adherence: Ensure all projects are completed within the allocated budget.
– Return on Investment: Demonstrate ROI for new system implementations and upgrades.
– Maintenance Costs: Reduce the costs associated with system maintenance and support.
– Financial Reporting: Accurate and timely financial reporting for IT-related expenses and investments.
2. Customer:
– User Satisfaction: Achieve a high level of satisfaction among end-users (measured by user feedback and surveys).
– Service Uptime: Maintain a minimum of 99.9% uptime for critical applications, especially the T24 system.
– Issue Resolution Time: Reduce the average time taken to resolve system-related issues.
– Customer Feedback: Regularly collect and act on feedback from internal and external customers.
– System Performance: Ensure the system performs optimally during peak times, reducing customer complaints.
3. Processes:
– Process Efficiency: Improve the efficiency of development and maintenance processes by 10% annually.
– Compliance: Ensure all systems and processes comply with regulatory requirements.
– Documentation Quality: Maintain comprehensive and up-to-date documentation for all systems and processes.
– Incident Management: Implement an effective incident management process to handle system outages and failures.
– Change Management: Successfully manage changes and updates to the system with minimal disruption to operations.
4. People:
– Training and Development: Ensure all team members receive ongoing training and professional development.
– Team Engagement: Achieve high levels of engagement and satisfaction among IT staff.
– Knowledge Sharing: Promote a culture of knowledge sharing and collaboration within the team.
– Performance Reviews: Conduct regular performance reviews and provide constructive feedback.
– Talent Retention: Maintain a high retention rate of skilled IT professionals within the department
Qualifications:
– Bachelor’s degree in Computer Science, Information Technology, or related field.
– Proven experience as a System Application Developer.
– Strong programming skills (e.g., Java, C, SQL).
– Excellent problem-solving abilities and attention to detail.
– Strong communication and interpersonal skills.
– Ability to work independently and as part of a team.
– Knowledge of banking operations and regulatory requirements is a plus.
– Comply with AML/CFT/CPF policies and procedures, non -compliance of which shall be addressed as per the bank disciplinary processes.
– Knowledge of MS Office tools (Excel, Word, Project and PowerPoint)
– Understanding of Bank products and services and knowledge of the banking operation issues in Uganda.
– Fluent in the English Language and any other local language preferably Luganda particularly for explanatory purposes to Bank customers who do not understand the English Language.
HOW TO APPLY:
If you believe you meet the requirements for any position above, please submit your application letter and CV to recruitment@trobank.com.
Applications should be addressed to;
Head Human Resource
Tropical Bank Ltd
Plot 27 Kampala Road
P.O. Box 9485 Kampala.
Closing date for receiving applications is: : Friday, 05 July, 2024
Please Note the following:
- 1. Candidates must put the Job tittle/position in the subject of email during submission of their application.
- 2. Tropical bank does not ask for money or rewards in exchange for Job opportunities.
- 3. Only shortlisted candidates will be contacted.
