Job Description
This intermediate associate executes the day-to-day processes and activities to service the sponsor-donor connection. Specifically, the sponsor and donor services associate processes child sponsorship, child survival, youth and other field program communication resources. He or she may coach the work of other associates.
Responsibilities
- Maintains a personal relationship with Jesus Christ. Is a consistent witness for Jesus Christ, maintains a courteous, Christ-like attitude in dealing with people within and outside of Compassion, and faithfully upholds Compassion’s ministry in prayer.
- Acts as an advocate to raise the awareness of the needs of children. Understands Christ’s mandate to protect children. Commits to and prioritizes child protection considerations in all decision-making, tasks and activities across the ministry. Abides by all behavioral expectations in Compassion’s Statement of Commitment to Child Protection and Code of Conduct. Reports any concerns of abuse, neglect or exploitation of children through Compassion’s internal reporting process and appropriately supports responses to incidents if they occur.
- Working directly or in cooperation with appropriate staff, coordinates the gathering of communication resources from the church partner.
- Provides production schedules with deadlines as well as feedback on the quality of information received.
- Collaborates with various field office staff to conduct and support marketing or external relations related information processing.
- Generates, organizes, records, and tracks child, mother-child unit and student information and correspondence documents.
- Monitors quality of documents and prepares them for entry into the database for dispatching.
- Produces electronic child information by entering child and sponsorship data into database and produces database reports and maintains computer files. Also reviews, approves or rejects child information received.
- May provide some general administrative support.
- May provide technical advice on systems and programs commonly used in this role to other assistants and offices.
Faith
- Has a personal relationship with Jesus Christ.
Culture
- Accountable for supporting, upholding, and engaging in Compassion’s core “Cultural Behaviors” in all internal and external communication and relationships.
Education
- Bachelor’s degree in systems management, Computer Science, Statistics, economics, business administration, or related fields.
Experience
- Two years Relevant experience working in this or a related field.
Other
- Proven computer skills and proficiency with Excel.
- Good communication skills
- Customer service
- Active listening skills
- Collaboration and team work
- Data management
- Experience with data systems, including data entry, analysis, utilization, and storage, will be an added advantage
- Comfortable with managing and promoting change
- Ability to track and monitor planned tasks to ensure quality and timeliness.
Licenses and Certifications
- None
- Equivalent education, training and/or certification may be substituted for experience and education shown above
Working Environment
Office – Standard Office Environment
Physical Demands
Sitting, standing, and/or walking for up to 8 hours per day
Travel Requirements
May be required to travel up to 10% of normal schedule
