Specialist – BankTech

Mission/ Core purpose of the Job 

The Specialist BankTech is responsible for supporting the commercial and development activities of BankTech solutions such as savings, loans, investment, and insurance products through new, innovative and customer-friendly solutions.

Main Job Functions:

• Develop and implement the annual Bank tech roadmap plan and budget that ensures achievement of MTN Momo Ug’s business objectives.
• Oversee bank tech product management, product development lifecycle and actions aimed at increasing users, engagement, usage and revenue.
• Work closely with the product development team to design, create, implement, and optimize loan and savings products to enhance customer adoption, usage, and retention.
• Monitor and adjust product strategies based on market trends, competitor analysis, and performance data.
• Lead the deployment of new features or modifications on bank tech products based on user feedback, analytics, and competitive benchmarking.
• Oversee bank tech product management, product development lifecycle and actions aimed at increasing users, engagement, usage and revenue.
• Manage bank tech products portfolio to optimize revenue and grow overall profitability of existing product offerings while innovating
• Design, implement, and optimize loan and savings products to enhance customer adoption, usage, and retention.
• Analyze the bank tech landscape and undertake annual, quarterly, and monthly planning to ensure the effective implementation of the marketing mix (Price, Place, Promotion, Product and Processes).

Stakeholder Management

• Work with internal & external stakeholders to monitor performance of existing products, identify and close service gaps aimed at driving product & revenue growth.
• Manage relationships with existing and prospective BankTech partners to ensure alignment on goals and initiatives.
• Coordinate weekly, monthly and adhoc review meetings with the BankTech partners.
• Liase with Legal & compliance teams to ensure that all BankTech products abide to prevailing regulations and business rules.
• Provide actionable insights to stakeholders to improve service delivery, customer experience, and financial inclusion.

Product Development and Delivery

• Manage the BankTech products’ roadmap to ensure that items are delivered within the expected timelines.
• Collaborate with the product development team to design and launch new BankTech products.
• Collaborate with the market research to identify customer needs and preferences.
• Work closely with the IT department to ensure seamless integration of BankTech products.
• Identify gaps and implement technology solutions to enhance the customer user experience.

Data analysis and Reporting

• Analyse portfolio performance, identify trends, and develop strategies to improve product offerings.
• Prepare regular and adhoc reports on BankTech product performance for senior management.

Education:

• Bachelor’s degree in finance, Business Administration, Technology or related field
• Proficient with MS Office application especially Excel and Power Point
• Relevant Certifications

Experience:

• A minimum of 2 years total experience in products development/management or an allied field is required.
• Experience in Fintech, Project management, Advanced Services or Mobile Money is preferred.
• At least 2 years of experience in telecommunications, product development/agile project management, customer services, or marketing.
• Strong understanding of digital lending and fintech platforms.
• Knowledge of regulatory requirements related to financial products, particularly loans and savings.

Knowledge & Training

• Possess the authority, presence, and integrity to command respect from colleagues and from external contacts
• Creative strategic thinker with a deep understanding of the Fintech industry and a passion for creating innovative new products that meet customer needs.
• Technology proficiency in relevant technologies, material, and a good understanding of product design and development methodologies.
• Adaptability with changing market conditions and customer needs with ability to pivot quickly if a product is not performing well and be willing to adjust the development process as needed.
• Work experience across diverse cultures and geographies
• Excellent communication skills, including the ability to liaise effectively with internal and external stakeholders.
• Ability to use initiative and multi-task while maintaining a high level of accuracy and attention to detail.
• Ability to work proactively with minimal supervision.
• Strong customer service orientation with excellent communication skills