Service Quality Improvement Officer

The Role

You Will Be Responsible For

  • Advising on audit findings and providing recommendations on IT control measures.
  • Oversee and enhance service quality control systems.
  • Analyze service incidents and propose solutions.
  • Ensuring proper documentation of IT audit procedures.
  • Organising and executing audits of IT processes to ensure compliance with policy.
  • Ensuring that audit plans are carried out and audits delivered in a timely manner.

Ideal Profile

  • You possess a Degree/Diploma in Computer Science, Engineering or related field.
  • You have at least 2 years experience, ideally within a IT Audit role.
  • You have excellent written and verbal communication skills.
  • You have working knowledge of audit
  • You possess strong analytical skills and are comfortable dealing with numerical data
  • You pay strong attention to detail and deliver work that is of a high standard
  • You are highly goal driven and work well in fast paced environments

What’s on Offer?

  • Opportunity to make a positive impact
  • Work within a company with a solid track record of success
  • Flexible working options

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