Isuzu East Africa is the leading transport solutions provider in East Africa, offering sales and Aftersales service for a diverse range of Isuzu vehicle models as well as UD Trucks.
Our purpose is to be a leader in transport solutions, earning customers for life, carrying out sustainable business. Our core values are Customer Focus, Relationships and Excellence. In 2023, we were feted by the Federation of Kenya Employers (FKE) as the best employer in Kenya, winning the Employer of the Year Award.
We are looking for highly engaged candidates with a track record of excellence to fill the following positions:
Service Operations and Training Manager
In this position, you will be responsible for ensuring that vehicle service and repairs across all Isuzu EA dealer network is performed to the expected standard through training, upskilling and application of the specified approaches.
Reporting to the General Manager, Field Engineering, Service Operations & Training, you will be responsible for:
- Developing and implementing service operations manual across all dealerships as per
Isuzu aftersales and dealer standards. - Carrying out skills, tools and equipment gap analysis across the entire network.
- In relation to the above, designing and implementing comprehensive capacity improvement plan.
- Continuous monitoring and improving service, vehicle service and repair standards across the network.
- Formulating and implementing standards deficiency improvement plans.
- Conducting dealer audits and closing identified audit gaps as per Aftersales Policy &
- Isuzu Dealer Standards (IDS).
- Developing and updating capacity building curriculum.
- Designing and implementing technical and non-technical training programs.
- Carrying out prelaunch trainings for new products in liaison with product planning team.
- Conducting trainings.
- Maintaining service operations and training metrics.
We are looking for the following minimum requirements:
- Bachelor’s degree (Upper second) in engineering.
- KCSE mean grade B+.
- Seven (7) years’ relevant experience.
- Registered graduate engineer with Engineers Board of Kenya (EBK).
- Diploma in Technical Teacher Education is an added advantage.
- Strong automotive knowledge.
Deadline: Friday 21st February 2025
We are an equal opportunity employer embracing people from diverse backgrounds, experiences, ideas and perspectives.
Only qualified applicants will be contacted
An attractive compensation package will be offered to the successful candidate.
