Service Center Customer Service Officer

• Deadline: Expired

Job Purpose:

Managing end to end customer experience across the branch. Responsible to implementing and executing all customer service initiatives.

Key Responsibilities:

• • Handling all walk-in customer queries i.e. inquires, Request and complaints.
  • Account opening.
  • Process ATM and cheque book orders.
  • ATM card and Cheque book issuing and balancing.
  • Mobile banking and Internet banking activation (inputter).
  • Support customers in using bank’s products.
  • Cross sale Bank’s products.
  • Manage and ensure smooth collection of customer feedback.
  • Work closely with Branch Service Focus Team (SFT) in resolving service challenges improving service delivery.

• Participate fully in all customer engagement activities.

Daily Responsibilities:

• Resolution of customer queries and keeping proper records of all interactions.
• Follow up on the resolutions of issues received and escalated to other units for resolution.
• Account opening.
• Mobile and internet Banking registration.
• Work as Customer service champion within a branch.