POSITION:
SERVICE ADVISOR
REPORTS TO:
SERVICE MANAGER
JOB PURPOSE:
The Service Advisor will act as the primary point of contact between our customers and service technicians.
KEY RESPONSIBILITIES:
- Greet and consult with customers about their vehicle concerns
- Assess the vehicle’s condition and advise on necessary services or repairs.
- Prepare detailed repair orders with descriptions of problems, repairs needed, and associated costs.
- Following up with customers’ quotations to ensure quick approval and closure.
- Scheduling appointments appropriately with customers
- Handle customer complaints professionally, resolving issues where possible.
KNOWLEDGE, SKILLS, AND ABILITIES
At a minimum, the Service Advisor should have the following Skills and abilities:
- Education: Bachelor’s degree in automotive Engineering or a related field.
- Experience: Experience in the automotive field is preferred.
- Customer Service Skills: Strong customer service skills and the ability to explain complex technical issues in simple terms.
- Communication Skills: Excellent verbal and written communication skills.
- Problem-Solving Skills: Ability to handle customer complaints and resolve issues effectively.
- Organizational Skills: Strong organizational skills to manage multiple tasks and appointments.
- Industry Knowledge: Up-to-date knowledge of automotive technologies and industry trends.
Please send your CV to [email protected]
