Job Purpose:
Providing assistance to the General Manager – Health in implementing the Underwriting & Retention philosophy
Key responsibilities:
- Implement underwriting philosophy, strategy, process, and guidelines for medical insurance business to ensure profitability and achievement of the set loss ratio targets.
- Analyse proposed risks and make decisions to accept or reject.
- Determine the rates and terms to charge, assist in the Rating for large and moderate risks.
- Ensure risk survey recommendations are communicated in time and follow up implementation.
- Ensure compliance to the company credit policy.
- Manage company records and ensure proper filing of client information both manual and electronic
- Delegated Authority: As per the approved Delegated Authority Matrix
- Perform any other duties as may be assigned from time to time.
- Build and manage relationships with brokers, agents, and other intermediaries.
- Monitor market trends and competitor activities to stay informed about industry developments and Stay updated on changes in laws and regulations that may affect client retention efforts.
- Work closely with sales, marketing, actuarial, and claims departments to align underwriting and retention strategies with
business goals. - Proactively manage the policy renewal process to ensure timely renewals and minimize lapses in coverage.
- Review and negotiate renewal terms and conditions with clients to retain their business.
- Develop and implement strategies to improve client retention rates.
Knowledge, experience and qualifications required:
- Bachelor’s degree (insurance option preferred).
- Professional qualification in Insurance (ACII or IIK).
- 6-8 years’ experience in medical underwriting.
- Proven experience in managing and nurturing client relationships.
- Track record of achieving client satisfaction and retention targets.
Technical/ Functional competencies:
- Knowledge of insurance regulatory requirements.
- Knowledge of insurance products.
- Inter Personal,Relationship and Customer Relation Skills.
Primary Location: Kenya-Nairobi-Nairobi
