Job Title-Senior Site Engineer
Location-Mombasa
About iColo: A Digital Realty Company
iColo: A Digital Realty Company designs, builds, and operates state-of-the-art
carrier-neutral data centers in Kenya and Mozambique to serve a broad spectrum of
clients – telecom carriers, ISPs and peering points, IT and cloud providers, content
providers, enterprise, and financial services customers. As part of Digital Realty’s
data center platform, PlatformDIGITAL®, the company enables customers with a
global connected data community of 300+ facilities in 50+ metros across 25+
countries on six continents. For more information, please visit www.icolo.io or
follow us on LinkedIn and X.
Purpose
The Senior Site Engineer role performs infrastructure related activities to ensure
reliable and efficient operation of the technical infrastructure. This is achieved
through maintenance, testing and surveillance of all assets installed.
The Senior Site Engineer is responsible for trouble shooting, assembly and day to
day scheduling of maintenance tasks.
The SSE provides technical, preventative maintenance, repairs, installation and
customer service support in order to adhere to agreed SLAs with our clients and to
maximize client satisfaction.
Job Magnitude
Latitude-This role reports to the Facility Manager, working in the operations teams
in collaboration with all other departments. External contacts include Clients and
Suppliers.
Level of Impact- The role is critical in maintaining the reliability and efficiency of
data center operations. The Senior Site Engineer role:
a. Ensures the stability and reliability of critical assets supporting customer
equipment (availability).
b. Maintains operational efficiency and support agreed customer SLAs.
c. Coordinates maintenance tasks to mitigate unplanned maintenance and
failures.
d. Contributes to maintaining a clean and organized data center environment.
Duties and Responsibilities
1. Operations and Compliance
a) Coordinate and execute equipment or system switching procedures as
required, ensuring seamless transitions and minimal disruption to data
center operations.
b) Contribute to the DC operating energy efficiency and implement assigned
optimization measures.
c)Provide solutions for site management and adhere to SLAs agreed in
customer contracts.
d) Ensure site overall appearance and cleanliness, escalating shortfalls when
necessary.
e) Proactively indicate and report if SLAs are in danger of being breached.
f) Ensure all work is carried out within a ‘safe system’ and approved work
processes, complying with best practice standards and legal
requirements.
g) Lead and manage projects to identify root causes of facility issues, acting
as an escalation point for more junior team members.
h) Handle technically complex and challenging situations, troubleshooting,
and providing solutions for potential critical infrastructure availability.
i) Drive adherence to company safety policies, operational efficiency, and
core values.
j) Ensure compliance with industry standards and legal requirements.
k) Perform on-call duties and manage incidents as necessary.
l) Document progress, issues, and results, and implement improvement
measures.
m) Demonstrate advanced proficiency in technical skills pertinent to the role,
covering troubleshooting and maintenance tasks.
2. Maintenance and Repair Works
a) Guide junior engineers in maintenance and repairs of DC equipment and
building
b) Execute maintenance and repairs of building and equipment and
document it in a timely manner.
c) Manage maintenance and repair operations, including coordination of
contractors.
d) Supervise contractors and suppliers installing and maintaining critical DC
equipment
e) Responsible for trouble shooting, assembly, and support the day-to-day
scheduling of Maintenance activities.
f) Act as a point of escalation for technical troubleshooting of equipment
during maintenance and repairs.
g) Make decisions with respect to maintenance and repairs tasks withing the
set operations guidelines.
3. On-call duties and Incident Management
a) Day to day site monitoring and surveillance of DC building and
infrastructure.
b) Incident management in close cooperation with the supervisor in charge.
c) Support and when mandated responsible for activating and executing
Emergency Operating Procedures where necessary.
d) Acts as first line of response on alarms and handle or escalate alarms
according to guidelines.
4. Documentation and Reporting
a) Document progress, issues, and results to support audits and customer
inquiries.
b) Report and document operational standard deviations, initiating
improvement measures.
c) Record changes to data center infrastructure per change management
procedures, notifying the Facility Manager.
d) Document progress, issues, and results of all assigned maintenance tasks.
e) Execute and draft MOPs and Change Requests (CR)
5. Health and Safety
The Senior Site Engineer ensures adherence to all Health and Safety
Measures set out to ensure all works done at the site are safe including but
not limited to:
a) Preparation of work permits for approval by the Facility Manager
b) Adhering to four eye policy in all DC Operations
c) Preparation of Methods Operations Procedures (MOP) for Operations
activities.
d)Performing Risk assessment before undertaking any operations and
seeking relevant approvals
e) Preparation of Change management forms for approval by the Facility
Manager.
f) Adhere to overall QHSE responsibility matrix
Additional Responsibilities
-Execute ad hoc projects as instructed, including but not limited to fire
safety initiatives, environmental sustainability, energy efficiency
optimization, security enhancement, compliance audits, and technology
integration.
-Be an active participant and make observations & suggestions towards the
improvement of the data center effectiveness and efficiency.
-Perform any other tasks assigned to them by the Facility Manager or the
in-charge
Qualifications and Competencies
Hard Skills
-Bachelor’s degree in Electronics and Electrical Engineering, Mechanical
and Mechatronics Engineering or related Engineering field.
-Minimum of 6 years of experience in Operations and maintenance of
Electrical and/or Mechanical systems.
-Skilled in troubleshooting and maintenance of fire detection and
suppression systems and HVAC systems.
-Skilled in operations and maintenance of UPS, Generators, Access controls
and Switch gears
-Excellent problem analysis skills
-Strong troubleshooting skills and RCA capability
-Skilled in customer communication and handling customer requests /
complaints
-Skilled in service-oriented software, tasks handling and administration
-Skilled in Microsoft office and Service Management applications (e.g.
Excel)
Soft Skills
-Proactive and customer-focused mindset, showing dedication to
customer service and exceeding business goals.
-Has a natural drive to work.
-Attention to detail and a hands-on approach to tasks, coupled with a
strong drive for continuous learning and development.
-Enhanced team-oriented mentality, actively contributing to team
effectiveness and demonstrating adaptability and flexibility in various
situations.
-Effective communication skills within the team and across different levels
of the organization, while exhibiting resilience and problem-solving
abilities in challenging scenarios
-Demonstrate strong independence and proficiency in working under
minimal supervision
Deadline for applications is Wednesday, 5th March 2025.
