Job Description
To grow and manage SME clients to ensure optimum customer acquisition, loan and cheap deposit growth, retention and income generation. To offer world class relationship management and customer experience to new and existing customers.
KEY MEASURABLE GOALS
- Growth in number of clients.
- Growth of cheap and stable deposits.
- Growth in Outstanding SME loan book and maintain quality loan book.
- Growth in non-funded income (transactional income, fees and commissions)
- Cross-selling of Bancassurance products
KEY RESPONSIBILITIES
- Lead generation and conversion to business (Loans, Fixed Deposits, business accounts etc.)
- To champion SME product in the Branches
- Client retention through world class customer service
- Relationship Management of existing and new SME clients
- Account utilization by all SME clients and on boarding to alternate channels.
- Proper KYC vetting of clients using supporting documents and SME appraisal tools
- Proper loan appraisals measured by approval success rate
- Documentation and integrity
- Compliance to Credit Policy, Compliance and audit standards together with company policies and procedures
- Dissemination of information to prospective clients about Faulu
- Products and service awareness
- Ensuring clients understand our operations policy with regard to accessing our services and products
- Periodic SME training to the branch staff to enhance awareness and cross selling
- Ensuring account utilization -all business proceeds to be banked through Faulu
- Relationship management – scheduled and adhoc client visits, calls, etc.
- On time loan repayment and follow ups
- Understanding the underlying causes of default and take remedial actions as per credit policy
- Attain PAR targets
- Networking with SME Business Forums, events, etc.
- Stakeholder relationship management; local administration, dealers, etc.
- Monitor, on a continuous basis, all transitions to ensure that unusual and suspicious transactions are reported to the Money Laundering Reporting Officer (MLRO)
- Obtain, verify and maintain proper identification of customers wishing to make transactions whether directly or through proxy.
- Adhere to all the due diligence measures when conducting transactions as enshrined in the Bank’s AML, KYC & CFT policies, procedures and guidelines
- STAFF SUPERVISION RESPONSIBILITIES
Staff Reporting Directly to the Job Holder
None
Others Reporting Indirectly
None
- PERSON SPECIFICATION
Education
Bachelor’s degree in a Business-related field
Desirable
Diploma in sales and marketing
Knowledge And Skills
SME Credit analysis, credit management and marketing/Relationship Management
Experience
At least 2-year related experience.
Personal Attributes
Good communication and interpersonal skills.
Excellent problem solving and decision-making skills.
Team player and quick thinker
Physical demands
Constant travel
Provides specialist knowledge and executes account development strategies and sales business plans in order to achieve medium-sized sales targets.
Responsibilities
Data Collection and Analysis
Collate and analyze data using preset tools, methods, and formats. Involves working independently.
Information and Business Advice
Resolve queries from internal or external customers or suppliers by providing information on complex processes and the related policies, referring issues to others where necessary for interpretation of policy.
Document Preparation
Prepare moderately complex documents using a variety of applications for technology devices, such as standard office software. Also responsible for gathering and summarizing data for reports.
Insights and Reporting
Extract and combine data to generate standard reports.
Customer Relationship Management / Account Management
Make calls (by telephone or in person) to allocated customers to maintain and strengthen existing relationships. Act as a first point of contact for resolving customer queries and complaints.
Financial Advice
Conduct comprehensive financial planning and advice services for more complex client situations.
Sales
Deliver mostly routine sales support services.
Operational Compliance
Develop knowledge and understanding of the organization’s policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.
Personal Capability Building
Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
Skills
Accounting, Action Planning, Computer Literacy, Credit Management, Credit Policies, Customer Relationships, Customer Service Relationship Management, Data Analysis, Database Reporting, Data Compilation, Data Interpretations, Decision Making, Documentations, Evaluating Information, Management Reporting, Numerical Aptitude, Oral Communications, Problem Solving, Professional Presentation, Report Review, Sales, Sales Software, Statistical Analysis Techniques, Strategic Business Units
Competencies
Communicates Effectively
Customer Focus
Decision Quality
Ensures Accountability
Manages Complexity
Optimizes Work Processes
Plans and Aligns
Tech Savvy
Education
Bachelors Degree (B): Business (Required), Bachelors Degree (B): Marketing And Business Management (Required)
Closing Date
19 March 2025 , 23:59
