Position:
Senior Relationship Officer – Chama Banking
Location:
Machakos, Wote, Nairobi
Purpose of the Job:
The main responsibility of the jobholder will be to ensure growth in clientele, loan book, deposits, non-funded income and active relationship management of Chamas and Saccos.
Reports to:
Branch Manager
Job Description
- Recruitment of new Chama’s and individual customers.
- Deposit mobilization both from Chamas, Sacco’s, different entities and individuals.
- Appraise loan proposals for Chamas and Saccos customers and submit for review, approval and disbursement
- Customer portfolio management
- Maintaining quality loan book
- Attending to Chama and Sacco meetings to cascade bank products and services
- Cross-selling of other bank products and services
- Liaison with the communities including barazas to bring Rafiki bank brand awareness
- Respond to queries related to Chama & Sacco business and timely resolving of customer issues
- Offering good customer service to all clients.
- Any other official duties that may be assigned from time to time
Knowledge; Skills and Experience required for this Role
- Bachelor’s degree in a business a related field or equivalent
- 3-4 years’ experience
- Good product knowledge
- Interpersonal skills
- Presentation skills
- Negotiation skills
- Integrity
- confidentiality
How to Apply
Interested candidates are requested to send their cover letter and CV to [email protected] quoting the position applied for on the e-mail subject on or before 25th August 2024 at 5:00pm.
Note: “Only shortlisted candidates shall be contacted”
