Senior Quality Engineer

Responsibilities

The role holder duties will include but not limited to:
•    Share regular network insights with key focus on tool usage i.e. Geolocation and SON
•    Deliver network level quality of service (QOS) performance and regulatory targets
•    End to end performance monitoring and evaluation, drill down analysis and take appropriate KPI optimization actions to resolve emerging quality issues.
•    Oversee and share insights on new feature trials and impact assessment before massive roll-out
•    Proactively track and manage customer complaints as captured on internal customer experience platforms
•    Track and review 2G, 4G and 5G capacity to identify existing or potential bottlenecks for appropriate actions to be taken
•    Timely and accurate KPI reporting as required

Qualifications

Qualifications, Competencies and Behaviours required:
•    Undergraduate in Electrical, Telecommunication Engineering or related degrees with at least 3 -5 years hands–on experience on 2G, LTE/5G Optimization
•    Working knowledge on Geolocation, SON, Netact, Google earth and Mapinfo.
•    Working knowledge or experience in Nokia and/or Ericsson equipment will be an added advantage
•    Ability to manage an outsourcing partner to effectively deliver on service level agreements
•    A team player with excellent problem-solving skills
•    Keen attention to details
•    Strong planning, analytical and execution skills
•    Proactive with a can-do attitude.

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