Job Description
Description:
Rendering prompt solution support to Segment teams, Sales & Clients success teams on new products delivered through:
Periodic training and support on new products and services delivered.
Periodic participation in key customer meetings and workshops to enhance closure of major customer deals.
Key representation in key industry technology meetings and in regulatory engagements on new innovations, standards, and technologies
Drive the adoption and implementation of Agile best practices and ceremonies within the squad.
Prioritize key product features and functionalities across multiple product owners and user experience platforms such as eShop, self-service portals and other digital channels to ensure timely delivery and alignment with business goals.
Drive E2E management of the product and initiative development process in terms of quality, timely delivery, and scope management through:
Effective scoping and phasing of product deliveries within agreed timelines
Regular coordination with the quality assurance & testing team for scripting test cases, product validations, spotting any deviations from the agreed business requirements, and performing periodic product quality & performance checks to lift product quality via:
Rendering support in fixing issues identified
Raising change requests where necessary to facilitate improvements and enhancements.
Adopt robust business analysis practices to ensure adequate solutioning/architecting through:
Facilitating cross-functional engagements with relevant stakeholders in EB-Segments, Clients services, Sales, Business Dev & outside EB to support requirement reviews, analysis, management & documentation with the aim of delivering business value.
Documenting detailed business requirements for the proposed concepts/ business constructs from key stakeholders
Contribute to effective change/transition management, as part of the GTM planning and execution
Document relevant processes and artifacts e.g., FAQs, customer journeys, Lead-to-Cash (L2C) & Issue -resolution and escalation path documentations.
Maintain and manage a transition checklist to govern the go-live/ transition to production process.
Establish post-implementation monitoring and early-life support structures, facilitating early resolution of issues
Define and implement Key Performance Indicators and Metrics for support and operational activities and use these metrics to drive service delivery excellence
Interlocking with Business intelligence team to ensure product performance and revenue insights are accurately reported & consistently monitoring product performance if there are any deviations from the budget with the aim of:
Investigating any anomaly in the product configuration.
Engaging the Segments/CVM team and suggesting possible interventions to improve the product performance.
Engaging IT operations in the event of possible defects and resolutions.
Use data to inform direction and leverage analytics to measure the efficiency of both user-facing features and platform performance such as eShop, and other digital channels.
Education:
A first degree or its equivalent in Computer science, Business Administration, Sales and Marketing or Business-related discipline
Fluent in English and the language of the country preferred
A master’s degree in business administration or marketing will be an added advantage.
Experience:
6–13 years’ experience, which includes:
5+ years of product development and systems integration with a proven track record of successfully launching and scaling products that are both user-focused and technically complex.
Proven experience in leading and working with agile development teams, business analysis, project/change management, process improvement, and re-engineering.
Good understanding of OSS/BSS & payment systems, networks and mobile telecoms, mobile applications, and emerging technologies
Good knowledge of data architecture and structuring is advantageous.
Experience working in a global/multinational enterprise (understanding emerging markets is advantageous).
About Us
We at MTN Nigeria Communications Plc (MTNN) are a purpose and value-led organization.
At MTN Nigeria, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.
Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.
As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!
Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals.
Do you want to be a part of a mission that delivers a bold new digital world to Nigeria and Nigerians?
Then, join MTN Nigeria!
Welcome to our Y’ello family where our people are our most critical competitive assets.
If you are passionate about working for a brand that believes and invests in YOU while delivering the best value to those they serve, then THIS is the place.
Our Employee Value Proposition enables you to work with meaning, connect to develop, thrive in positivity, and grow with purpose, all-round, in all aspects to Live inspired.
It’s a great place to work!
Take that bold step and apply today!
*Eligible Females and People with Disabilities are encouraged to apply.
