Job Purpose:
- To Oversee all aspects of Hapag-Lloyd operations in Uganda, while maintaining a high level of service to customers, measuring and monitoring vendor and staff performance and controlling overall operational costs. Consciously establishes a culture that encourages customer focus, individual development, efficiency, collaboration, and creates an environment for process improvements.
- To uphold and ensure that all Hapag-Lloyd policies and procedures are followed and maintained.
Job Responsibilities:
- Responsible for general administration of the office and face of HL for the customers in Uganda
- Maintain working knowledge of all governmental rules and regulations in Uganda
- Ensure compliance of legal/tax aspects of the processes in the country as well as Local laws and regulations
- Ensure strict compliance of Hapag-Lloyd Guidelines & Policies
- Guide progress of costs savings initiatives and operational priorities
- Work closely with Country Manager (KE) on process improvement and communication flow
- Keep Overhead costs under control / in line with Budget
- Ensure that managers and staff are maintaining department standards, measures and key performance indicators (KPIs) for customer service, striving for consistent improvement
- Monitor and maintain close contact with shared services (GSC & QSC) in order to ensure customer service performance level is achieved. Set SLA.
- Monitor budget / allocation fulfillment for all trades, optimize contribution
- Develop and maintain close contact with customers and other relevant parties at management level; develop contacts to potential new customers – influence outcome Coach and steer sales execution supporting the team and coverage of top accounts
- Hold responsibility for performance of his/her sales team as defined in enhanced sales process
- Hold reasonable number of own accounts still allowing sufficient time for coaching Ensue that Push – Pull principle is followed as defined in area sales steering concept
- Identify potential new opportunities (supported by sales steering)
- Regularly review customer portfolios jointly with sales executives
- Weekly 1on1 with SXC and BD steering efforts towards optimization of volume and profitability
- Review sales REP portfolios and coverage of MR and CU customers ensuring right specialist for their market
- Provide feedback on market (rate) to TM / region and selectively engage on TM discussions on important matters (e.g. tender guidance and negotiations – special commodity market rates etc.)
- Analyze monthly volume planning done by sales team and establish necessary action and improvement – monthly dialogue
- Monitor CRM and Account Plans – weekly discussion topics to steer team
- Give feedback on the market including rates, competition activities, market conditions etc to all relevant stakeholders
- Ensure close communication between departments and offices
- Identify and qualify potential accounts via account plans, develop strategy to support sales team in landing and converting business
- Monitor performances of the accounts and ships utilization; develop and implement action plans to address potential shortfalls
- Maintain regular communication with management, other departments and offices concerning market developments, sales activity and competitors’ activities
- Report market developments and competitors’ activities to Country Manager (KE)
- Promote the relevant e-business solutions
- Any other Sales related tasks as requested by the Management.
Office Manager Tasks
- Ensure adherence to local legal requirements
- Contact to local authorities where required
- Responsible for well-being and needs of staff in office, including health and safety
- Ultimately responsible for facility management tasks, also if a third-party company is appointed
- Shared responsibility of holiday planning of local staff ensuring no loss of productivity
- Participation in joint GSD (when required) alongside Country Manager (KE)
- Being available and assisting in local audits
- Involvement in BA /HR budget preparations
- Responsible for communicating local incidents
- Back up escalation point for local accounts
Job Qualification:
- University degree or equivalent
- Possess several years of comprehensive experience in liner shipping business and General Management
- Excellent command of spoken and written English
- Working knowledge of MS Office
- Result driven team player with a proactive attitude
- Ability to work under pressure
- Goal and deadline driven
- Good time management skills
- Receptive and be able to grasp new ideas and motivate oneself for personal development
Success Criteria for Position
- Good customer contacts / contacts with Local Authorities like customs / Terminals / ports and vendors
- Knowledge of main trade lanes and ICD’s in and around Uganda
- Strong teamwork and interaction with Sales, Customer Service, Operations and Business Administration departments, with a view to find synergies across departments
- Management experience and leadership skills
- Comprehensive knowledge of user application systems (FIS, SAM, MS Office)
