ROLE PURPOSE
The IT Officer will ensure all aspects of IT services including internet, office equipment, and computers running, maintenance, and service upgrades to ensure all staff are able to access highly functioning, consistent technology both in Nairobi and at the field locations. S/he will monitor, repair, and solve any hardware and software challenges as they arise. This position will demand a highly motivated, detail-oriented individual who will be able to solve challenges and communicate effectively. S/he will be required to improve current systems from knowledge and experience.
Scope Of Role
Reports to: Director of HR, Admin, and IT
Staff Reporting To This Post
- IT Intern (1) and IT Assistant (Future prospects)
Budget Responsibilities: None
Role Dimensions: Save the Children works throughout Kenya & Madagascar with 8 field offices, approximately 450 staff and portfolio of USD 30 million.
Key Accountabilities
KEY AREAS OF ACCOUNTABILITIES
Participate and contribute to new proposal development that have technology components with the programmes and operations teams.
- Have at least 2 proposals reviewed by the IT before submission by requesting to be involved in the proposal development advising on the technology components.
- Have at least 1 proposal with technology components that have been approved.
Build partnerships and networks with technology partners, startups and learning institutions to build our ICT4D capacity, capability, and knowledge in using technology to deliver programmes for children.
- Organise meetings with external technology partners / tech start-up companies and learning institutions, to show case potential solutions that can be adopted in our program delivery.
- Presenting new T4D ideas to program for consideration
Automation of Business process
- Automation of Business Process – Identify manual business processes in different departments to automate using the existing tools such as SharePoint, open-source tools etc.
Ensure Implementation of IT strategies and introduction/ implementation of new technologies, focusing on achievement of the following results:
- To be the lead in learning and development of staff in use of IT tools/ Resources that will help improve efficiency in delivery and build capacity of staff in resolving some minor day-to-day issues.
- Ensure adequate induction of new staff n all IT policies and provide IT services in a timely manner e.g., Creation of new email addresses for staff.
- Responsible for setting the systems to secure data and communications.
- Ensure compliance with the SCI IT quality framework guidelines and undertake IT assessments against the IT strategy of the CO.
- Responsible for setting up implementation and monitoring of all IT systems and equipment’s for the respective offices in Kenya office.
- Ensure exited staffs are removed from accessing Save The Children Information and data on their laptops backed-up and that the data is backed up for future references.
Planning and Budgeting
- Plan, budget and account all IT expenditure.
- Coordinate and contribute to the development of county IT strategy and IT budget.
- Review and liaise with the Regional IT Manager on any IT needs and capacity building for staff.
- Ensure that IT related costs and captured in Plans and proposals.
Ensures effective functioning of the field office hardware and software packages, focusing on the achievements of the following results:
- Effective functioning (Installation, operation, and maintenance) of all SC hardware equipment and acquisition of hardware supplies.
- Performance of specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources) and routine repairs.
- Ensure monthly reports are made to the HR and admin Director and Area managers on general statues of IT.
- Identify needed software upgrades, procure, and install with compliance to Save The Children policies and licensing agreements.
- Establish a routine maintenance schedule for all IT equipment in Nairobi and Field Offices.
- Provide trainings on the use of hardware (Projectors, laptops) and software as needed.
Ensure efficient networks administration, focusing on achievement of the following results:
- Monitoring of the network connection daily to ensure a stable and responsive network environment.
- Trouble –shooting and monitoring of network problems. Ensure that the SCI laptops/desktop and network resources are protected from malicious virus attacks and deploy counter measures in the event of attacks.
- Response to user needs and questions regarding network access.
- Maintenance of up-to-date parameters of information for the network clients and electronic mail.
- Implementation of backup and restoration procedures for local drives. Maintenance of backup logs. Organisation of offsite storage of backups.
- Networks administration support to other SC as required and preparation of bills for cost recovery for the services provided.
Provides administrative support focusing on achievement of the following results.
- Provision of advice on and assistance in procurement of New IT equipment for the field office and projects provision of technical specifications and information on best options.
- Maintenance of an up-to-date inventory of the software and hardware.
- Provision of IT support to key events
- Provision of Share-point site for document management for all departments and field offices.
Ensures facilitation of Knowledge building and knowledge sharing in Field office, focusing on achievement of the following results.
- Identification and promotion for different systems and applications of optimal content management, knowledge management and sharing information provision.
- Participation in the organisation of training of staff on IT issues.
- Maintenance of staff training profiles.
Focal Point of data protection in the Kenya Country Office
- Training of staff on local and SCI data protection.
- Ensure the Country is compliant with the Data protection regulations in Kenya.
- Regular audits for compliance and to mitigate risks.
Accountability
SKILLS AND BEHAVIOURS (our Values in Practice)
- Holds self-accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values.
- Holds the team and partners accountable to deliver on their responsibilities – giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved.
Ambition
- Sets ambitious and challenging goals for themselves (and their team), takes responsibility for their own personal development, and encourages others to do the same.
- Widely shares their personal vision for Save the Children, engages and motivates others.
- Future orientated, thinks strategically.
Collaboration
- Builds and maintains effective relationships, with their team, colleagues, members and external partners and supporters.
- Values diversity sees it as a source of competitive strength.
- Approachable, good listener, easy to talk to
Creativity
- Develops and encourages new and innovative solutions.
- Willing to take disciplined risks.
Integrity
- Honest, encourages openness and transparency.
Qualifications And Experience
- Certification and/or University degree in Information Technology, Computer Science, or a related field.
- Minimum 5+ years of managing IT services preferably in a large INGO, with at least 3 years leading a team or in a medium role.
- Advanced knowledge of Word, Excel, Access, Adobe, and other software.
- Knowledge in Server management both windows and Linux server environments, virtualization, and network management.
- Knowledge in SharePoint design including workflows and HTML.
- Familiarity with cloud computing platforms e.g., Azure
- Knowledge and understanding of IT security concepts and principles.
- Ability to work independently, take personal initiative, and multi-task including strong facilitation skills in an ever changing, dynamic environment.
- Excellent written and spoken English language skills.
- Strong administrative and organisational skills
- Ability to coach others and work in a team environment.
- Excellent interpersonal skills and ability to work effectively in insecure environments is critical.
- Experience in facility management with regards to managing multiple locations at the same time.
- The capacity and willingness to be extremely flexible and accommodating in difficult and frustrating working circumstances is required.
- Commitment to and understanding of Save the Children’s aims, values and principles.
- Fluency in English
- Ability and willingness to travel regularly into the field.
Desired Criteria
- Knowledge of donor financial policies and guidelines.
- Strong project management skills
- Regional experience.
