The Senior Human Resource Officer is in charge of ensuring that HR function operates within the specified Bank guidelines in line with operations and relations to the productivity and morale of the work force. The role provides support with regards to HR Operations, Employee relations /internal relations and Employee welfare.
Key Responsibilities
- Responsible for handling and management of disciplinary matters in the Bank. This shall include adherence to the disciplinary management framework. The SHRO shall also manage Court/Legal Cases with the Bank’s Legal department under supervision of the Head of Human Resources.
- Ensure implementation of Bank ethics policy and ensure regulatory compliance of HR Operations and staff.
- Support Talent management through recruitment and selection, carrying out interviews, preparation of interview reports in line with the Bank’s service level agreements.
- Support review of Bank Human Resource Management Policy and Manual to ensure that it is line with the laws and regulations that govern employment.
- Support performance management process of the Bank, this includes yearly performance reviews, confirmations and contracts reviews.
- Manage leave for all staff in the Bank. This shall include ensuing that the right allotted leave is booked in the Bank’s Human Resource Management System, leave schedules are prepared by staff and submitted to HR, leave reminders are made on a monthly basis and preparation of leave reports.
- Process staff loans in compliance with the Bank’s policy and procedures governing loan process and service level agreements.
- Management of grievances raised by staff ensuring that proper and documented feedback (where necessary) is given to the staff.
- Manage staff welfare by managing the Bank’s medical scheme, provident fund, workman’s compensation, health club and any other benefits that may be approved by Management from time to time.
- Monitor staff costs that are within HR’s mandate to ensure that they are within the department’s approved budget.
- Drive employee awareness campaigns in pursuit of employee engagement. This covers management of available engagement activities and initiation of new engagement activities. These shall include but not limited to periodic climate surveys, internal Bank campaigns, staff get together events, Branch visits.
- Manage contracts between HR and both internal and external parties to ensure that they are within the agreed timelines.
- Manage HR relations with external parties. These include HR service providers, Federation of Ugandan Employers, Labour Office – KCCA among others.
- Prepare month on month reports for Management review in the areas of discipline and grievance, leave, service level standards and engagement activities.
- Carry out any other duties as may be assigned from time to time.
Academic Qualifications
- Bachelor’s degree from a reputable institution is an essential
- Post graduate diploma / Masters in Business Administration or Human Resource is an added advantage
- Understanding of employment legislation
Professional Experience
- 3 or more years’ working experience in a modern HR environment.
- 3 or more years’ experience of financial institutions will be an added advantage
- Proficient in various applications (i.e. MS Office, excel, internet use)
Personal specifications
- Ability to organize, prioritize with a pro-active “can do” attitude
- Good strategic and conceptual skills
- Good interpersonal skills
- Good communication skills (written and oral)
- Good report writing skills
- Ability to coordinate and deliver
- Good listening skills
- Good analytical skills
