Senior Claims Officer

ABOUT AFRICA RE

The African Reinsurance Corporation (Africa Re) is the leading Pan-African reinsurance company and the largest re-insurer in Africa with the Financial Strength and Credit Rating of Africa Re is “A” by A.M. Best and “A – “by Standard & Poor’s.

Headquartered in Lagos (Nigeria) since its inception in 1976, Africa Re operates through:

a) Six (6) Regional Offices across Africa: Casablanca (Morocco), Abidjan (Côte d’Ivoire), Nairobi (Kenya), Lagos (Nigeria), Cairo (Egypt) and Port Louis (Mauritius)

b) Three (3) Contact Offices in Addis Ababa (Ethiopia), Kampala (Uganda) and Khartoum (Sudan)

c) Three (3) Subsidiary Companies (Africa Re South Africa Limited in Johannesburg, South Africa), Africa Retakaful Company Ltd. in Cairo (Egypt) and Africa Re Underwriting Agency in Dubai (UAE).

Africa Re has a broad-based shareholding of:

• 42 African member States,

• The African Development Bank,

• 113 African insurance and reinsurance companies, and

• Three (3) non regional shareholders, including leading global insurers, reinsurers and international finance institutions.

ADVERTISED JOB POSITION

Africa Re hereby announces the vacancy for the position of Senior Claims Officer in the Nairobi Regional Office at the Support Staff category.

RESPONSIBILITIES

The successful candidate will report to the Head of Claims and support the claims function of the Regional Office, ensuring alignment with the group’s overall policy and guidelines, as well as maintaining the service level standards for claims services.

DUTIES / JOB DETAILS

The duties of the Senior Claims Officer will comprise amongst others:

• Review, process and settle claims in accordance with the Group Claims Management Procedure Manual
• Acknowledge and review claim notifications received from cedants and brokers
• Maintain an audit trail of all reported claims ensuring proper records are kept. Follow up with clients for reserve updates and necessary documentation and follow up claims to a logical conclusion.
• Promptly request supporting documents from cedants and brokers such as policy wordings, adjuster’s reports, cession bordereaux, debit notes, etc.
• Respond promptly and accurately to queries from cedants and brokers.
• Review and flag contentious claims issues to your Supervisor such as incorrect cessions to treaty / facultative contracts or issues with liability attachment, etc.
• Promptly process reported reinsurance claim recoveries and ensure accurate calculation of reinsurance shares.
• Review and process cash calls in a timely manner, manage follow up and reconcile cash call credit refunds.
• Prepare claims files for Management review and approval.
• Coordinate with the Finance team to ensure timely settlement of claims in line with internal turnaround times.
• Assist with the reconciliation of accounts with outstanding balances.
• Deliver high quality service to cedants and brokers.
• Promptly process and monitor the development of outstanding claims provisions.
• Generate and prepare progress claims reports (monthly/quarterly/annual) and any other management claim reports as needed.
• Review, monitor and process reinstatement premiums and maintain corresponding reports.
• Monitor and validate adjustment premiums for prior years and follow up to ensure they are processed in a timely manner.
• Follow up on salvage, subrogation and retrocession recoveries.
• Address Audit and Technical Inspection queries and recommendations.
• Train subordinates on claims processes.
• Perform any other duties as assigned by Supervisors and Regional Management from time to time.

JOB LOCATION

The successful candidate shall be based in Nairobi (Kenya).

MAIN COMPETENCIES REQUIRED FOR THIS POSITION

• Strong technical knowledge and experience across all classes of insurance business including underwriting and claims
• Good knowledge and exposure to both insurance and reinsurance markets.
• Proven experience in handling and managing reinsurance claims recoveries.
• Practical knowledge of various reinsurance treaty and facultative arrangements.
• In-depth knowledge of proportional and non-proportional treaty contract wordings and their impact on reinsurance claim recoveries.
• Effective stakeholder management particularly with key re/insurance claims professionals and service providers such as loss adjusters.
• Strong analytical skills.
• Excellent oral and written communication skills
• Capacity for analysis, synthesis, and reasoning.
• Proficient negotiation and presentation skills.
• Strong problem-solving abilities and decision-making capabilities.
• Keen attention to detail while maintaining a strategic perspective.
• Ability to work under tight deadlines and manage high volumes efficiently.
• Capability to work independently and meet established timeframes.
• Proficient in MS Office applications (Word, Excel, PowerPoint, Outlook), with knowledge of integrated business-related software being an added advantage
• Practical knowledge of the SICs reinsurance management system is also an added advantage.

MINIMUM QUALIFICATIONS AND EXPERIENCE:

Applicants shall be holders of:

• University Degree in any discipline related to the role, plus a minimum of 5 years’ practical work experience – particularly in claims management
• Relevant work experience in a claims department of a reinsurance company or reinsurance and/or claims department of an insurance company is a must
• Relevant Professional qualifications will also be an advantage
• Ability to work in a multicultural environment

SALARY AND BENEFITS

The successful candidate shall have the following benefits:

• Competitive Basic Salary on the Corporation’s Support Staff Grade Level
• Variable pay (Annual Performance Bonus)
• Joint contribution to the Provident Fund (7% of the basic salary paid by staff and 14% by the employer)
• Children education subsidy for each child up to 26 years (maximum 4 children)
• Medical cover for staff and family
• Housing Allowance
• Inflation Adjustment that may increase or decrease depending on the economic situation

ADDITIONAL REQUIREMENTS FOR CANDIDTATES FOR THIS POSITION

Applicants must also be

• Able to communicate effectively (written and oral) in English Language 
• Working knowledge of French will be an added advantage
• Nationals of member States of Africa Re

PROCEDURE FOR APPLICATION

Interested candidates for this position are requested to visit the Africa Re website (http://www.africa-re.com/en/current-vacancies) to complete the employment form and upload their curriculum vitae.

For any request of additional information or clarification, please send an e-mail to [email protected]. Africa-Re is an equal opportunity employer and offers good working environment commensurate with international organizations.

The Corporation reserves the right to appoint at the advertised grade level or at any other level that may suit the profile, qualifications and experience of the successful candidate

CLOSING DATE FOR SUBMISSION OF APPLICATIONS

The deadline for submission of interested candidates’ applications shall be 15th October 2024.