HFC Limited, the banking and property finance subsidiary of HF Group, has an exciting opportunity in our Retail Division. We are seeking a talented, dynamic, self-driven and results oriented individual who is committed to performance, excellence, and participation in our growth strategy.
- The Scheme Relationship Manager will responsible to grow quality asset & liability portfolios by attracting, acquiring and retaining business under company check-off schemes for profit maximization.
- Further, the role holder will retain existing customer base and enhance the value chain through cross-selling of other bank products and services.
- He/she will develop innovative processes and products to retain and attract new & existing business.
Principle Accountabilities
- Source potential organizations and recommend their inclusion in HF approved schemes list. Maintenance of relationship with existing schemes including carrying out sales presentations and scheme sales activations.
- Support Retail, Branch, Direct Sales & other sales channels to achieve sales objectives in Kenya and follow-up and resolution of customer service issues that arise from schemes.
- Work with Marketing & Product Development teams in the development and execution of marketing initiatives for acquisition, retention and growth of customer base.
- Support launch of products, sales strategy and campaigns to key segments for profitable and quality business.
- Relationship management to facilitate effective management and service delivery to all HF check-off schemes
- Key link person for maintenance and growth of HF approved check-off schemes
- Involvement with Business Operations & credit teams and employers to reduce Portfolio at Risk for scheme loans, both existing and new
- Involvement in design of processes for check-off loans administration to reduce wastage and reworks
- Proactive involvement in aligning Bank’s service delivery and internal processes with emerging County business and devolved functions of Government.
- Provide MIS on schemes performance through analysis, reports and updates for decision making by business.
- Generate referrals and use market intelligence to achieve deeper relationships with customers.
- Grow deposits and Assets through growth of schemes
- Cross-sell to existing Customers and grow products per customer ratio
- Provide regular updates on companies and individuals who exhibit high risk policies and practices hence control and manage risk.
- Work closely with the other Corporate Relationship Managers and Business Banking in building relationships with companies.
- Business Planning & Financial Management.
Key Competencies and Skills
Technical Competencies:
- Computer /IT skills, including knowledge of Microsoft office applications e.g. Word; Excel; PowerPoint etc.
- General knowledge in banking processes.
General Competencies:
- Excellent written and oral communication skills.
- Excellent interpersonal skills with the ability to effectively work with individuals and groups at all organization levels; ability to work independently and as part of a team.
- Excellent customer service skills with the ability to respond to inquiries or complaints effectively and timely.
- Ability to take initiative and prioritize tasks; good time-management, organization, problem-prevention and problem-solving skills.
- Basic analytical ability with active listening skills.
- Ability to work accurately with close attention to detail; must have eye for details, strong ability to scrutinize and examine.
- Ability to maintain confidentiality of sensitive information.
- Willingness to adapt to changing business needs and deadlines.
Minimum Qualifications, Knowledge and Experience
Education:
- A business related degree
- Presentation skills, IT Skills (Basic MS Office), Schemes management and Financial Analysis
- Interpersonal skills, analytical skills, leadership, communication skills, time management, negotiation skills, selling skills and presentation skills
Experience:
- Minimum 3 years in Scheme Relationship Management in a highly competitive environment.
