Location:
Nairobi, Kenya
Start Date:
January 2, 2025
Apply by December 16, 2024
About Numida:
Numida uses proprietary credit models and tech-enabled underwriting processes to provide unsecured working capital loans to African micro and small businesses. Instead of borrowing from informal lenders or family, business owners download the Numida app, apply in minutes, and receive capital within a day. There’s 20 million of these businesses in Africa representing a $5 billion market opportunity and traditional microfinance is failing them. We have figured out how to score and disburse unsecured loans to cash-based businesses that have no digital transaction history, with excellent collection rates. Within 10 years, we anticipate enabling at least 1 million small business owners on the continent to achieve their dreams. We are Uganda’s first YC-backed startup and are also backed by world class investors such as Serena Ventures, Onafriq, Breega, and 4Di Capital.
For more information about Numida, please visit numida.com
The Role:
We are looking for a self-driven and results-oriented Sales Team Leader who will help Numida convert potential clients into successful loan applicants. This position will report to Numida’s Marketing Associate. This role is reserved for someone who is highly energetic, a driver of performance and has great organizational skills.
Role Description:
As the Sales Team Leader at Numida, you will oversee the Sales Interns, providing guidance and support to ensure the successful conversion of potential clients and achievement of sales targets.
Your Responsibilities:
- Lead and manage the Field sales agents and in-office Telesales team, providing training, coaching, and ongoing support to maximize their performance.
- Collaborate with the Marketing Associate to develop and implement strategic initiatives to promote Numida’s offerings and expand its customer base.
- Develop and implement effective sales strategies and tactics to optimize customer acquisition and conversion rates.
- Develop a systematic plan for visiting clients, considering factors such as distance, traffic conditions, and time constraints, continuously evaluate and adjust route planning strategies based on client feedback to optimize efficiency.
- Foster a collaborative and results-driven team culture, encouraging innovation and continuous improvement.
- Conduct market research and analyze market trends, customer feedback, and competitor activities to identify opportunities for growth and differentiation.
- Act as a liaison between the sales team and other departments within Numida, facilitating communication and alignment on key objectives.
- Provide regular reports and updates to the Marketing Associate on team performance, key achievements, and areas for improvement.
Skills & Qualifications:
- 4 years of previous experience in a sales or customer-facing role with demonstrated success in meeting or exceeding sales targets
- A high level of self-motivation and initiative is required to drive team sales activities, and achieve targets consistently
- Strong organizational and planning skills to prioritize team tasks, manage time effectively, and achieve daily sales targets systematically
- The ability to identify challenges, analyze root causes, and develop creative solutions is valuable for overcoming obstacles and achieving sales objectives
- Proficient in computer and mobile technology – you are experienced with Android apps and desktop productivity software like Google Drive, Google Sheets, Google Docs, etc
- Verbal and written fluency in English and Kiswahili is an added advantage
- Ability to provide customer support using professional and clear language
- Knowledge about and practical experience with the principles of great customer care, and superb etiquette
- Exceptional organizational skills and attention to detail
- Excellent interpersonal skills and high levels of empathy – you are patient enough to truly listen to and understand the needs and wants of Numida’s users, and can address their questions or concerns.
Who You Are:
- A believer that small business growth in Kenya will drive community development and wide-scale economic improvement
- A highly productive, results-oriented, self-driven individual committed to excellence
- A street-smart individual who can speak confidently with business owners in Kenya
- A balanced planner and doer who can manage a heavy workload effectively
- A fast learner who is entrepreneurial in spirit and can balance both growth and risk management priorities
- A team player with the humility to ask for help when needed and to accept feedback to rapidly iterate on your work
Why Numida:
At Numida, we believe our values make a difference:
- We are committed to active inclusion and diversity
- We are transparent
- We succeed when our customers succeed
- We do not only get things done, but also in the right way.
- We value, support and help each other grow.
- And we have fun!
