Are you ready to make every moment matter for our guests? Do you thrive in a results-driven environment and enjoy connecting with people? Are you excited about a dynamic role in sales? At Radisson Hotel Group, we believe that our people are our greatest asset. As one of the world’s leading hotel companies, we’re always on the lookout for exceptional talent to join our team. If you’re passionate about hospitality and driven to make a difference, we want to hear from you.
Join us at Park Inn by Radisson Nairobi Westlands and help us Make Every Moment Matter!
Our guests deserve the best experience, and we need your energy and customer-focused approach to deliver it.
This role is responsible for driving revenue and ensuring the hotel’s sales targets are met or exceeded. The role involves developing and implementing effective sales strategies, building strong relationships with clients, and supporting the sales team to deliver exceptional service and achieve high levels of guest satisfaction.
If you’re ready to say “Yes I Can!” we’re looking for people who share our passion.
Key Responsibilities:
- Ensure the smooth operation of the sales department, implementing proactive sales initiatives to maximize hotel revenue.
- Work diligently to enhance guest satisfaction, responding promptly to inquiries and resolving issues effectively.
- Meet sales targets and hotel objectives by executing strategic plans and initiatives.
- Lead and mentor the sales team, fostering a culture of growth, development, and performance.
- Manage costs and inventory while maintaining productivity and performance standards.
- Build and maintain strong relationships with key stakeholders.
- Analyze business performance and provide recommendations to drive financial success.
- Ensure compliance with all relevant legislation, planning, delivering, and documenting best practices for internal and external audits.
Requirements:
- Proven experience in a sales management role within the hospitality industry, preferably in a hotel environment.
- Strong leadership and team management skills with the ability to inspire and guide a sales team to success.
- Strong negotiation and closing skills, with a track record of securing high-value contracts.
- A commitment to delivering outstanding guest service with a genuine passion for the hospitality industry.
- Proficiency in using sales and CRM software, as well as Microsoft Office Suite.
- Personal integrity and the ability to work in a demanding environment that requires excellence.
Key Competencies:
- Sales and Marketing Expertise
- Strategic Thinking
- Client Relationship Management
- Leadership and Team Development
- Financial Acumen
- Market Analysis and Research
- Strong Work Ethic and Integrity
Skills
Fast-Paced Experience
Fluent in English
