Job Summary:-
The Sales Manager will be responsible for effective management and leadership of the Direct Sales Team, ensuring assets & liability targets are achieved, maintained, while supporting the Direct Sales Representatives (DSRs). Also responsible for managing relations for existing customers brought by the Team & maximizing sales opportunities across the Bank.
Key Responsibilities: –
- Manage and lead the DSR Team
- Extensively marketing and promoting the Bank’s products & services
- Work with the branch network to ensure compliance with policies and procedures for referred clients.
- Training & Development for DSR Team
- In liaison with the Senior Manager Retail, develop budgets and individual targets for the DSRs and summarize them under the Balanced Score Cards.
- Manage sales pipelines and leads
- Attend to all customers’ queries and advise them where necessary, takeover of escalated client inquiries, contacts and follow-through to conclusive business.
- Assist in organizing promotional events and ensuring attendance by team & target group.
- Write and submit accurate and timely DSR reports to Management including projects & up to date business positions.
- Maintain accurate records of discussions, correspondence and DSR documentation including minutes of meetings.
- Market survey and market intelligence reports for information, planning and to guide management decision; identifying patterns and trends and use the information for process and service development.
- Supervise all DSRs work/ activities.
- Train and prepare performance reports on DSRs; coach, mentor and regularly appraise the DSRs including quarterly and annual appraisals against their Score Cards.
- Assist Branches in following up the new clients to fund the accounts
- Cost management: Claims; travel etc.
- Continually review policies and procedures relating to DSRs
- Organize meetings with DSRs on customer issues or any other issues relating to sales.
- Administration: Leave management; monitoring of attendance, disciplinary matters.
Key Measurables: –
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- Qualifications
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- Hold a bachelor’s degree in business administration, Marketing, Public Relations or a related field.
- Professional Marketing/Sales qualifications; Banking qualifications a plus.
- Have a minimum of three (3) years relevant work experience in a similar position with proven result-oriented track record.
- Have strong sales, marketing and customer service orientation/experience.
- Experience in banking a plus but not mandatory.
- Competencies & Attributes
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- Personality: A go-getter, energetic, enthusiastic, results oriented with excellent communication and social skills. A forward planner with clear focus, mature, reliable, hardworking and able to work without supervision.
- Sound knowledge of the Bank’s products and services; policies and procedures governing customer accounts.
- Job skills:
- Client and commercial focus
- Have a high sense of commitment, professionalism, passion & drive
- Passion for selling excellent customer service.
- Ability to make sound decisions and handle complaints.
- Ability to probe and negotiate with difficult customers.
- Have good PR/interpersonal skills, outstanding reporting skills, problem analysis and listening ability.
- Supervisor/leadership ability: Responsibility and ability to grow, support and develop talent within DSR Team.
- Computer skills: Must be adept in use of Ms Word, Excel, Access, power-point, Internet and email.
- Honest and with high integrity.
Remuneration
A package commensurate to the posts shall be discussed and agreed with the successful candidates.
How to Apply:
If you are up to the challenge, possess the necessary qualification and experience, please send you CV only quoting the job title on the email subject to [email protected] by 28th November 2024. Only shortlisted candidates will be contacted.
