Our mission
Mo is about empowering Africans with high quality, premium phones that won’t break the bank. We believe that quality mobile phones help create opportunity and prosperity and the way to get them in the hands of all Africans is through circular models. Our devices are sourced and refurbished internationally and are high-quality, affordable and have a positive sustainability impact. We offer them to consumers in attractive installment plans so they really are ‘the smart choice’.
What we do
At the heart we are a technology marketplace that offers trust and transparency so that our users can opt for renewed products with confidence and ease. Our integrated financing solutions make them accessible for any budget. Every device we sell is backed by a solid in-house warranty. We work with the world’s best refurbishing companies to offer our products in Kenya and soon across all of Africa and we have local operations out of Nairobi – supported by a globally distributed technology team.
The Position
Title: Sales Force Manager
Seniority: Manager
Reporting to: MoPhones Sales Director
Location: Nairobi, Kenya
Description
As a Sales Force Manager you will be managing a team of commission-based Sales Executives who will generate leads, pitch Mo phone loans to customers, select strong candidates for credit approval, and manage their portfolios of existing customers. Your ultimate goal is to grow the business by building a successful team with high sales productivity, long term retention, and strong credit portfolios, adding 3-500 good customers to our loan base every month. You will be responsible for both support and performance management in your leadership, so the position requires both empathy in giving support and motivating and firmness in holding your team accountable. The ideal candidate will have a strong background in sales management, a knack for recruiting and motivating top talent, and a keen understanding of credit risk management.
Responsibilities
1. Team Leadership & Management:
- Recruit, train, and onboard new sales agents.
- Provide ongoing support, mentorship, and coaching to the sales team.
- Foster a positive and motivating work environment to keep agents engaged and productive.
- Set clear expectations, goals, and performance standards for agents.
2. Sales Strategy & Execution:
- Offer feedback and input to help the sales team develop strategies, which you will then implement to achieve company targets.
- Monitor sales performance and adjust strategies as needed to meet goals.
- Ensure that agents effectively market MoPhones products through their personal networks and online shops.
3. Credit Risk Management:
- Educate agents on the importance of selecting customers who are likely to pass credit screening.
- Monitor the quality of credit portfolios managed by agents and provide guidance on improving repayment.
- Hold agents accountable for the performance of their credit portfolios and ensure adherence to company credit policies.
4. Performance Tracking & Reporting:
- Regularly track and report on individual and team performance metrics.
- Provide constructive feedback to agents.
- Implement corrective actions or disciplinary measures for underperforming agents.
5. Recruitment & Retention:
- Identify and attract top-performing sales agents.
- Implement retention strategies to reduce agent turnover.
- Build a strong pipeline of potential new agents to ensure continuous team growth.
6. Customer Relationship Management:
- Support agents in building and maintaining strong relationships with customers.
- Address customer concerns or issues that arise through the sales process.
- Ensure that agents provide exceptional customer service and uphold the reputation of MoPhones.
Qualifications:
- Bachelor’s degree in Business, Sales, Marketing, or a related field.
- Proven experience in sales management, preferably in a commission-based environment.
- Strong leadership and people management skills.
- Excellent understanding of credit risk management.
- Ability to motivate, coach, and mentor a diverse team.
- Exceptional communication and interpersonal skills.(verbal and written)
- Proficient in using sales tracking and CRM software.
- Proficiency with Microsoft Office (Word, Excel, PowerPoint).
- Tel: +254 0728 444442, c/o PKF– Kalamu Hse- Grevillea Grove, Brookside, Nairobi, Kenya. www.mophones.co
- Results-oriented with a track record of meeting or exceeding sales targets.
- Knowledge of the Kenyan mobile phone market is a plus.
Characteristics:
- Outcome driven with action bias
- Willing to go all out to support your team
- Also care deeply about their performance and holding them accountable for it
- Able to handle complications and challenges with ease
- Excitement to get your ‘hands dirty’
- Sense of urgency and ownership
How we work at MoPhones
- We excel at collaboration, always placing company success over personal glory
- We disagree, then commit. We understand the value of productive conflict.
- We don’t make excuses, and welcome regular honest feedback as key to growth
- We understand that achieving great things involves taking smart risks
- We believe that making mistakes is OK.
- We think ambitiously, and have a bias towards action
- We prioritize ruthlessly and celebrate ‘no’
Interested? Let us know at [email protected] or [email protected]
