About Us: Rosewood Furniture is a premier provider of office furniture solutions in Kenya, with a strong focus on serving corporate clients throughout East Africa. For over 32 years, we have been committed to enhancing work environments through our innovative and high-quality products. Our extensive portfolio includes ergonomic chairs, functional workstations, and versatile storage solutions designed to improve performance and productivity, and tailored to meet the needs of our clients.
We proudly serve a diverse clientele, ranging from large corporate organizations and educational institutions to dynamic startups and non-profit entities. Our reputation for excellence and our dedication to providing exceptional customer service have made us a trusted partner in transforming office spaces throughout the region. To find out more, please visit www.rosewood.co.ke.
At Rosewood Furniture, we foster a professional yet supportive work culture that encourages growth and development. We empower our employees to excel and make a real impact by providing tailored solutions to a diverse clientele. If you are passionate about sales and customer service, and eager to grow and contribute within a dynamic team, we invite you to apply.
Position: Sales Consultant
Department: Sales
Reports to: Head of Sales
Function Lines: Functionally accountable to the Head of Sales
Direct Reports: N/A
Job Summary: As a Sales Consultant, you will be responsible for driving sales by acquiring new customers, presenting our products, and negotiating deals. You will manage client accounts by building strong relationships, delivering exceptional customer support, and ensuring a seamless experience.
Your role will involve compiling sales reports, maintaining accurate order information, and participating in ongoing training to enhance your skills. We seek individuals with strong communication, negotiation, and relationship management skills, who have a diploma or degree in Sales & Marketing or a related field and 3-5 years of B2B sales experience with a proven track record of success.
KEY RESPONSIBILITIES
Customer Acquisition:
Identify and reach out to potential customers through cold calling, emails, and networking events.
Conduct product presentations, highlighting features and benefits tailored to customer needs.
Communicate our value proposition effectively to potential customers. Negotiate terms and conditions to secure agreements and close sales. Finalize transactions while ensuring high customer satisfaction.
Account Management and Customer Support:
Build and maintain strong client relationships to understand their needs and concerns. Provide information and support to help clients make informed decisions.
Manage post-delivery communication and handle feedback, complaints, or changes in requirements.
Resolve customer complaints promptly and effectively.
Collaborate with team members to ensure a seamless customer experience.
Gather customer feedback and stay updated on market trends to adapt sales strategies.
Sales Administration and Development:
Compile and submit individual sales reports as required.
Ensure accuracy in order information from input to completion. Engage in ongoing training and development to enhance your skills.
KEY SKILLS
Communication: Clear and effective verbal and written skills to build rapport, present products, and negotiate deals.
Customer Relationship Management: Ability to establish and maintain strong client relationships for repeat business and long-term satisfaction.
Persuasion and Negotiation: Proficient in influencing decisions, addressing objections, and negotiating favorable terms.
Active Listening: Attentive listening to understand and respond to client needs and preferences.
Product Knowledge: Comprehensive understanding of our products, their features, and how they meet customer needs.
Problem-Solving: Analytical skills to assess challenges and offer effective solutions.
Time Management: Efficiently prioritize tasks and manage sales pipelines in a fast-paced environment.
Resilience and Persistence: Ability to handle rejection and remain motivated to pursue potential leads.
Technical Savvy: Familiarity with CRM software, online platforms, and digital communication tools.
Emotional Intelligence (EQ): Understand and manage emotions to build better client relationships and handle complex interactions.
Adaptability: Flexibility to adjust sales strategies based on market trends and customer preferences.
Sales Strategy and Planning: Develop and execute effective sales plans to maximize conversion rates.
Presentation Skills: Deliver engaging presentations that highlight key product features and benefits.
COMPETENCIES
Customer-Centric Mindset: Prioritize and address customer needs with tailored solutions. Sales Expertise: Skilled in various sales techniques and methodologies.
Market Awareness: Understanding of industry trends and competitive landscape. Results-Oriented: Focus on achieving sales targets and key performance indicators (KPIs). Analytical Thinking: Analyze data and metrics to make informed decisions.
Adaptability and Agility: Adjust to changing circumstances and market conditions.
Ethical Judgment and Integrity: Maintain high ethical standards and professionalism. Collaboration and Teamwork: Work effectively with marketing, customer service, and product teams.
Decision-Making: Make informed decisions in sales and customer interactions.
Resilience and Tenacity: Demonstrate persistence and determination in the face of challenges.
Emotional Intelligence: Manage emotions and empathize with clients for better interactions.
Relationship Building: Foster long-term professional relationships with clients and stakeholders.
Learning Agility: Quickly learn and adapt to new products and market trends.
EDUCATION & EXPERIENCE
Diploma/Degree in Sales & Marketing or a related field.
3-5 years of B2B sales experience with a proven track record of meeting or exceeding sales targets.
PACKAGE
We offer a competitive compensation package that includes a base salary complemented by an attractive commission structure. Your earning potential will be directly tied to the revenue you generate, providing you with significant opportunities for financial rewards based on your performance.
WHY JOIN US?
Career Growth: Opportunities for professional development and skill enhancement.
Supportive Culture: Work in a professional yet supportive environment with opportunities for learning and growth.
Impact: Contribute to creating workspaces that enhance productivity and performance.
APPLICATION PROCESS
If you’re an ambitious sales professional ready to take your career to the next level with a leading company, apply now to join our team! To apply for this role, please:
1.Send your CV to [email protected] before 30th September 2024 with the subject line:
Sales Consultant Application: [your full name]
2. Complete a short assessment and questionnaire, using the following link:
https://forms.gle/yFTunqMsx3qupbu18
Note: Thank you for considering a career with Rosewood Furniture. We truly appreciate the time and effort you’ve invested in your application. Due to the high volume of applications we receive, please note that only shortlisted candidates will be contacted for further steps in the selection process.
