Job Description
To sell products in accordance with the business needs and to facilitate the development of customer loyalty through customer management and to consistently portray a professional image.
- Generates leads, builds new and maintains existing customer relationships for walk-in customers.
- Asseses client service requirements and resolves accordingly
- Migrates customers to digital platforms.
- Attends to customer queries within set timelines and escalates those that cannot be resolved to relevant departments.
- Logs all queries, complaints and Queries on Salesforce.
Qualifications
- A bachelors degree in business, commerce or a related field
- Must have at least two years previous sales experience from a financial institution
- Customer understanding & the ability to analyse customer needs by engaging with them, analysing their personal financial objectives as well as their current financial position.
- Strong product knowledge, understands the features, benefits and pricing banking products and services across multiple customer segments.
- Sound knowledge of the Bank’s laid down policies and procedures as it relates to the processing of customer transactions. Knowledge of the functions within the branch network
Additional Information
Behavioural Competencies
- Good verbal & written communication
- Pays attention to detail
- Diplomatic, able to handle pressure/conflict
- Results-orientated ( target driven across all KRAs)
- Good numerical ability
Technical Competencies
- Computer literacy
- Sales skills
- Risk management ability
- Establishing rappor
- Generating Ideas
