Key Responsibilities:
- Assist in maintaining financial records, including bookings, expenses, and income.
- Assisting and advising guests who may be choosing from a variety of travel options to identify the clients’ specifications and wishes and suggest suitable travel packages or services.
- Making reservations for guests based on their various requirements and budgetary allowances.
- Checking availability of accommodation or transportation on the guests desired travel dates.
- Helping plan travel itineraries by suggesting local/international tourist attractions and places of interest.
- Professionally handling any issues that may arise with bookings.
- Answering any questions customers might have about the reservation process.
- Providing support to customers who may need to amend or cancel a reservation.
- Ensuring that the reservation charts are constantly and timely updated with the correct information.
- Making sure that the system is kept updated accurately – full name of guests, arrival time, nationality, ages, dietary requirement, medical restrictions, special occasions, arrival and departure, comp, fam trip, FB and CP. residency status, originator information, booking source.
- Reconcile Res Net bookings.
- Reconcile OTA bookings on Resrequest.
Basic Requirements
- Diploma or Degree in Hospitality, Travel, Tourism. Business, or a relevant field.
- Knowledge of travel software, including computer reservation systems, CDS systems, and e-travel.
- Proficiency in English; knowledge of additional languages is advantageous.
Applications to be sent to [email protected]
Krishna Centre, Woodvale Lane, Nairobi
