The relationship officer will play a crucial role in maintaining and enhancing relationships with clients the your assigned portfolio. The primary responsibilities will involve driving sales and marketing initiatives, managing loan collections, and delivering exceptional customer service. You will act as the main point of contact for clients, ensuring their needs are met while fostering trust and loyalty towards our financial services.
Duties & Responsibilities
MARKETING- Identifying both prospective and existing clients needs then march them with the solutions we provide to grow the business through
New client’s acquisition
Repeat purchase by existing clients
Cross selling of company products to our clients
Collecting client feedback for process and product improvement
LOAN MONITORING AND COLLECTIONS- Take a keen interest in our client’s
business to support their growth and ensure timely loans repayment by
Properly educating the clients on our product terms and conditions
Properly educating the clients on the benefits of a good repayment history
Aligning client’s repayment with good business days
Creating a culture where late repayments are unacceptable
DELIQUENCY MANAGEMENT- Keep our risk exposure at the minimum company acceptable levels by
Ensuring that loans sizes and terms are geared towards the borrower’s present
repayment capability
Analyzing business activities to identify and avoid funding high risk ones
Analyzing seasons with difficulties in loan repayment and taking steps to minimize risk exposure
Continue with collection efforts until loans are fully recovered
CUSTOMER SERVICE- Build a good self and company reputation to grow customer loyalty by
Always ensuring you have polished first contacts/impressions with clients
Being respectful and diligent when dealing with people
Keeping promises
Being effective in handling customer complains
Skills & Experience
Diploma is Sales and Marketing or related field
Good communication and customer service skills
Good negotiation skills
