Caritas Microfinance Bank is the fastest growing Micro Finance Bank in Kenya whose vision
is ‘The Household Bank that Adds Value to All’. As part of our expansion strategy, we are
seeking competent and qualified staff to fill the following position:
1. RELATIONSHIP OFFICER – MICRO BUSINESS
JOB PURPOSE
Provide financial and business solutions to micro customers including credit solutions,
liability products and customer service.
KEY RESPONSIBILITIES
• Driving customer recruitment for micro business customers.
• Leading in developing suitable products and services for micro in liaison with the
branches, HOD Retail Banking and the Product Development team
• Delivery of exceptional performance through the micro business team.
• Proactive leading and directing the relationship teams accountable for the portfolio
of micro business customers.
• Taking initiative in terms of business development activities and ensuring that
quality business is retained, and high service standards are delivered by the team.
• Demonstrating an intimate knowledge of the market and the competitor to inform
market penetration, growth, and retention.
• Making quick business decisions that balance risk, profitability and most
importantly responsiveness to customer needs.
• Reviewing performance of assigned Relationship Officers and/or Branch Managers
against micro business budgets for all assigned KPI targets.
• Continually monitoring and following up with respective micro business
Relationship Officers and/or Branch Managers to ensure that the set Micro business
targets are being achieved, and gaps adequately addressed.
• Conducting regular customer visits to enhance relationship development and
customer maintenance, as well as growth of the business wallet.
• Monitoring and following up with micro business Relationship Managers/Officers
and/or Branch Managers to ensure balanced growth of the micro business portfolio.
• Monitoring quality of the loan book advances by reviewing arrears, account
excesses and irregular accounts, among others.
• Monitoring performance against set targets.
• Conducting customer engagement initiatives like financial literacy, coaching and
mentorship
• To perform any other duty as assigned in line with the organization goals and
objective
QUALIFICATION AND EXPERIENCE REQUIREMENTS
• Holder of bachelor’s degree in a business-related field.
• Thorough knowledge of MSME banking product and policies.
• Minimum of 2 years of relevant experience in banking institution
• Professional banking qualifications will be added advantage
• Knowledge of lending products and prudential guidelines.
• Ability to lead teams and deliver business results.
• Must be self-driven; possess excellent administrative, communication and
interpersonal skills, strong organization, and negotiation skills.
• Conscious of data accuracy and completeness
Interested candidates who meet the criteria above are encouraged to send their
application letters and detailed CVs to: Email: [email protected].
Kindly indicate the position title on the subject line when applying.
Closing date for application will be on 11th September 2024.
Only shortlisted candidates will be contacted.
