RELATIONSHIP OFFICER

PURPOSE:

To generate revenues from intermediary and client accounts, including upselling and cross- selling. Develop and maintain long-term relationships with intermediaries by making sure they receive requested products and services in a timely fashion.

PRIMARY RESPONSIBILITIES:

  • Sourcing of business (new & renewal) and servicing intermediary accounts;
  • Constantly updating intermediaries on new and existing products;
  • Recruit, train, motivate and retain new and existing intermediaries for business growth;
  • Liaising with the various departments to ensure timely service delivery to intermediaries;
  • Preparations of quotations and tenders for delivery to clients and intermediaries;
  • Collect market intelligence and prepare reports on products and services;
  • Ensure compliance to the credit control policy through debt collection
  • Promoting CIC brand;
  • Ensure all intermediaries trading with CIC are licensed in accordance with IRA guidelines
Key Skills, Knowledge, Experience and Behavioural Competencies
These are defined as;

Proficiency Level Description
Essential E
Desirable D

Academic and Professional Requirements

Particulars Detail Specific Field or Qualification  NeedType
Education Bachelor’s Degree Bachelor’s degree in Commerce or in a related field E
Computer literate in MS Office and other office applications D
Certification in either of the following will be an added advantage; ACII, AIIK or COP D

Experience Required:

 Description Required years of experience  Need Type
Relevant experience 3 E

Behavioural Competencies

These are defined as:

  Proficiency Level  Proficiency Definitions
Level 2  Basic (B)  ·      Applies the competency in somewhat difficult situations.·      Requires close and extensive guidance
Core Competencies  Proficiency Required
1.    Customer Focus B
2.    Business Acumen B
3.    Driving Innovation B
4.    Driving Business Performance B
5.    Negotiation and Influence B
6.    Effective Communication B
Leadership Competency Proficiency Required
1.            Planning and organizing B
2.            Accountability B
3.            Quality Decision Making B
4.            Building Partnerships B
5.            Continuous Learning B
6.            Emotional Intelligence B
7.            Conflict Management B
Special Position Requirements (Optional section: any travel, security, hazard or related special conditions which apply to the position)
·         The role holder may be required to travel to distant branches or wherever the Company has any interest.·         Role holder may be required to work extended working hours to ensure jobs are completed on schedule and to specification.

If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, strictly apply through: https://careers.cicinsurancegroup.com/ clearly indicating the position being applied for.

The application should reach us by close of business on 17th November, 2024. Please note only short-listed candidates will be contacted. If you do not hear from us by 13th December, 2024 consider your application unsuccessful.

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