Job Description
SALES AND RELATIONSHIP MANAGEMENT
- Manage local relationships under the guidance of CB Head guidance and supervision.
- Manage the in-country relationship to ensure the smooth running of the account.
- Devise and propose service development initiatives.
- Advise on areas such as service enhancement within the country.
- Implement any improvements agreed to on a local level.
- Regularly review country performance.
- Support the CB Head on implementing customer agreed strategy.
- Attain targeted sales goals, performance targets and customer satisfaction through the effective management of resources.
- Together with CB Head, review Account Plans for all networked customers with a view to enhancing business volumes and earnings.
- Conduct joint sales with CB Head and product team with emphasis on cross selling to increase wallet share for Ecobank.
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BUSINESS DEVELOPMENT
- Implement marketing strategies to develop existing portfolio and development new opportunities.
- Understand customer needs and provide with products and services to satisfy client needs and achieve business objectives.
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Develop executive contact plan and arrange meetings with CB Head prepare and agree with CB Head on appropriate credit grade, and maximize returns in line with business strategy.
JOB CONTEXT
- The role implies to be customer, network mind with abilities to address/escalate issues to CB Head in order to ensure strong CB Bank relationships and high service quality.
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The incumbent is frequently requested to provide information, reporting on CB business.
