Relationship Manager – 2 Posts

Responsible for developing new business opportunities by proactively marketing lending/deposit opportunities from current & potential clients; cross – selling bank services; working closely with the entire branch staff to maintain a high degree of customer focus.

RESPONSIBILITIES:

• Regular meetings with existing and potential customers and offering available lending and non-lending products.
• Proactively drives renewal/review process of existing facilities, ensuring consistently thorough and timely evaluation of all facilities as per process flow.
• Meeting key customers (top 20% depositors) at least once quarterly and big borrowers as per process flow; to monitor their progress, performance and identification of possible business opportunities.
• Identify new product opportunities through local market intelligence.
• Marketing the bank’s service capabilities; looking for ways to enhance relationship outside lending.
• Participate end-to-end in loans workouts, collections and recovery of loans in arrears.
  • Daily monitoring of all accounts in arrears
  • Immediate follow-up of accounts in arrears
  • Initiation of demand and other procedures
  • Re-assessment of securities and documentation
  • Liaising with Recoveries Unit when appropriate (recovery of collaterals, use of debt collectors/auctioneers, write-offs etc.)
• Cross selling of bank’s products and services to customers, for example Trade Finance, Forex, Bank Guarantees, Simbanking, SimAccount, etc.
• Collection of market intelligence information from local competition, products and levels of service.
• Appraise credit applications at branch level, provide sound financial and business justification for deals/proposals within acceptable risk parameters relative to the profitability and provide recommendations for decision-making.
• Monitor and review business performance at branch level to ensure that the targets are met.
• Monitor the quality of loan portfolio; ensure compliance to approval terms & conditions and subsequent covenants.

Performing any other duties as may be assigned from time to time.

• Bachelor’s Degree or Its Equivalent and at least professional banking certificate
• At least 2years’ experience with good background of customer relationship.
• Strategic business awareness coupled with clear understanding of Bank’s products, handling and building customer relations.
• Also should be aware with Performance Management and Change management.
• Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer service oriented culture.
• Communication and Presentation skills, Planning and Organizing skills, Interpersonal and Computer skills, Coaching skills as well as Reporting and analytical skills.

CRDB Bank is dedicated to upholding Sustainability and ESG practices and encourage applicants who share this commitment. The Bank also promotes an inclusive workplace, hence applications from women and individual with disabilities are encouraged.

It is important to note that CRDB Bank does not charge any fees for the application or recruitment process, and any requests for payment should be disregarded as they do not represent the bank’s practices.

Only Shortlisted Candidates will be Contacted.