Who we are
Moniepoint Group is a financial technology company digitizing Africa’s real economy by building a financial ecosystem for businesses, providing them with all the payment, banking, credit and business management tools they need to succeed.
At Moniepoint, we are a customer-focused community, dedicated to crafting solutions that redefine our industry. We have several products that provide essential services for businesses such as credit, overdrafts, bank integration, payment gateway. etc. We leverage artificial intelligence and data to make our decisions, but also have the technology and data-driven best practices used to support our businesses.
Having been able to build this self-sustaining, profitable business solving problems in Nigeria, we want to help everyone around the world seamlessly trade (or remit) with African businesses and individuals.
About the role : Full time
The role of the Relationship Manager, SME’s, is to build and maintain a high-quality portfolio of SME clients, mostly importers and exporters.The RM is responsible for understanding the needs of these clients and developing tailored solutions to meet these needs using Moniepoint’s suite of offerings and services targeted to the segment. This role will report to the Country Manager.
Location: Kenya
What you’ll get to do:
- Develop effective strategies to manage customer relationships, anticipate customer needs and provide a superior quality service to position Moniepoint as the market leader in this segment
- Build and maintain productive and strategic relations with SME customers and stakeholders to drive the development and delivery of business solutions and revenue growth for the assigned sectors
- Build existing and win new long-term customer relationships
- Keep abreast of external factors influencing business e.g. economic, procedural and regulatory requirements
- Ensure timely and accurate maintenance of customer and deal pipeline information as required
- Monitor relationship performance regularly to ensure that the return is commensurate with the type of customer
- Take timely and proactive corrective action to mitigate potential losses, exercising effective portfolio stewardship and control
- Ensure strong cross-selling of existing and new products to existing and new clients; and in this process, maintain effective liaison with all relevant business units in the bank
- Filing concise, but informative, call reports after customer visits (these should specify topics discussed, customer needs/ feedback, potential product needs, next steps, credit-relevant information etc.).
- Provide input on how the Moniepoint’s products and services could be enhanced to better meet customer needs, and providing the required information and support to the Product Development Team to develop, test and launch
- The Relation Manager will be responsible for effectively executing all the agreed business development and growth strategies in accordance with the long, medium- and short-term plans of Moniepoint.This will be done through active portfolio management and development by maintaining & growing existing income sources and meeting set targets for new business.
- Understand customer needs and propose a solution based on Moniepoint’s current product and service offering.
To succeed in this role, we think you should have
- Business graduate from an accredited university preferably with a major in Finance, Marketing and/or Economics.
- At least five (5) years’ experience in Banking with proven experience of managing a portfolio of SME or Business Banking clients
- Experience managing borrowing customers and analyzing financing proposals, especially for SME
- Knowledgeable in Trade Finance transactions and its associated processes with experience in corporate lending especially to state-owned institutions.
- Demonstrate good knowledge of financial institutions and professional bodies.
What we can offer you
- Culture – We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
- Learning – We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
- Compensation – You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.
What to expect in the hiring process
- A preliminary phone call with the recruiter
- A functional interview with a Business Leader
- An executive interview with the Country Manager
Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.
