Position Function
Manage and support branches within the designated region by providing business leadership, driving a culture of service excellence and fostering operational effectiveness and efficiency in order to grow market share and enhance achievement of BOA -Uganda’ s overall business objectives in the region.
Key Responsibilities
- Receive regional business targets and appropriately cascade and communicate them to the teams. Lead and support the teams in designing appropriate strategies for the achievement of allocated targets and monitor performance on targets and initiate corrective action where necessary.
- Lead and drive any market initiatives and projects of the bank. Continuously promote the bank’s products, and prospect to drive new business acquisition, while fostering growth of existing accounts to achieve allocated business targets. Plan and Implement appropriate customer visits, and utilize all appropriate communication avenues to cultivate rich and productive customer relations for business growth and retention
- Orchestrate a culture of customer service excellence in the region to gain competitive advantage. Maintain communication channels for customers, provide information to meet their needs and escalate where appropriate
- Monitor and report on competitor activities, evolving market conditions and provide any other data that can sharpen market intelligence and provide business insight to management for appropriate responses.
- Monitor and drive branch- by-branch profitability of the branches in your region. Monitor branch-by-branch Non-Performing-Assets (NPA) ratios, and take corrective action where necessary
- Initiate a branch-driven budget formulation process, to compile and provide an overall regional budget. Work with the leadership in the teams to ensure regional budget discipline.
- Foster a culture of operational discipline and conformity to bank regulations and procedures in the region. Ensure the timely resolution of any audit findings in the branches in your region and drive policy, procedure and risk awareness in your region.
- Continuously explore new opportunities for regional synergies
- Take charge of regional staff performance planning, monitoring, coaching and appraisal. Foster a rewarding work environment and build team motivation and team performance. Provide input for learning and development interventions and other HR systems
- Compile and submit regular business reports on key business areas of your region that may be required by management.
- Perform any other duties that may be assigned to you from time to time.
Education
- A University degree preferably in business, marketing, finance or banking
- A related professional, or other related post-graduate qualification in business
Experience & Competences
- A minimum of 5 years’ relevant experience in banking, 2 of which should be at Supervisory level.
- Strong track record in Direct Selling, Sales Management and Relationship Management;
- Solid grasp and interpretation of industrial and national economic trends;
- Strong strategic and conceptual skills
- Leadership and team management skills
- Customer centricity, with a strong appreciation for client behavior
- Solid business acumen and financial skills
- Solid and proven credit risk management
- Strong decision-making, conflict resolution and problem solving skills
- Very strong presentation, verbal and written communication skills
- Team player with strong interpersonal skills and the ability to build internal and external networks
- Ability to work under pressure, and exercise excellent judgment
