Receptionist

Urielsprout Limited – Our client, a renowned hotel is recruiting to fill the position below:

Job Title: Receptionist

Location: Benin, Edo

Employment Type: Full-time

Job Description

• • Our client, a renowned hotel in the heart of Benin City, is dedicated to delivering exceptional guest experiences through their commitment to hospitality excellence. As their trusted partner, Urielsprout is assisting in finding a professional and personable Hotel Receptionist to be the face of their establishment.
  • As a Hotel Receptionist, you will be the first point of contact for guests, playing a pivotal role in ensuring their stay is memorable and seamless. This position requires a mix of customer service expertise, organizational skills, and a passion for hospitality.

Responsibilities

• Warmly welcome and assist guests during check-in and check-out processes.
• Handle reservations, cancellations, and inquiries via phone, email, and in-person interactions.
• Provide information about hotel services, amenities, and local attractions.
• Address guest concerns professionally and escalate issues when necessary.
• Process payments and maintain accurate billing records.
• Collaborate with housekeeping and other departments to meet guest needs.
• Ensure the front desk area is well-organized and presentable at all times.

Qualifications

• Strong communication and interpersonal skills.
• Proficiency with hotel management software (e.g., Opera, Cloudbeds) and MS Office.
• Ability to multitask and stay organized in a fast-paced environment.
• A problem-solving mindset with a positive attitude.
• Fluency in [English] (additional languages are a plus).

Requirements

• High school diploma or equivalent (required).
• Prior experience in customer service or front desk roles (1-2 years preferred).
• A background in hospitality or tourism is advantageous.
• Availability for flexible shifts, including weekends and holidays.
• Professional grooming and appearance standards.
• A commitment to delivering outstanding guest experiences.

Perks & Benefits

• Salary: N60,000 – N70,000 / month.
• Competitive salary package.
• Performance-based bonuses.
• Growth opportunities in a reputable hospitality establishment.