Quality Assurance Manager

• Deadline: Expired

About the Job:

Tunga Nutrition Uganda Ltd (TNUL) is a JV between Unga Group – regional leader in human and animal nutrition, and Nutreco – the global leader in animal nutrition. TNUL specializes in the production and distribution of animal feeds and nutritional solutions within Uganda and the wider East Africa. We are committed to ‘Feeding the Future’ while growing together with our key partners, farmers and stakeholders.

To continue our mission and expand our impact, we are seeking a dynamic Quality Assurance & Quality Control Manager to lead our Quality team.

In this role, you will be responsible for the development, implementation and monitoring of all internal quality assurance plans and programs necessary for the Ugandan market, and coordinate the implementation of quality control policies in line with our company guidelines, and with regulatory and industry standards, while contrinbuting to the realisation of our goals and objectives.

You will oversee and assure the desired internal and external quality levels of products, processes and services, ensuring full compliance with HACCP and Feed/Food defence standards for manufactured products and feed ingredients. You will ensure all relevant certificates required in order to meet global and local standards are in place, as well as, control the quality of incoming raw materials and produced finished products in accordance with all internal and external quality standards, before these products reaches the final market.

Finally, you will lead a dedicated QA/QC team and work closely with our Regional Quality Assurance Manager to drive the quality agenda for TNUL. This role will report to the General Manager, TNUL.

Responsibilities:

In this role, you will:

• Develop, implement, monitor, maintain and improve the quality policies and the quality control, HACCP and Food Safety/Food Defense and similar programs, in coordination with the manager(s) of production, supply chain and other relevant areas, according to the relevant internal and external global and local standards, in order to ensure an adequate quality control system by which the certificates are retained.
• Prepare improvements to the quality policy, tracks developments on quality and includes these in the policy, in accordance with internal and external standards and divisional / group QC policies.
• Establish and maintain the quality management system in which all procedures and process descriptions are defined according to the requirements of the relevant standards and schemes within the organization so that understanding the processes and division of responsibilities arises and continuous quality can be guaranteed and the relevant certificates are retained.
• Drive continuous improvement processes in the organisation, promoting and supporting improvement processes and actions with expert advice, tools and guidance. Conducts risk based assessments / improvement programs to minimize impact of any process and product deficiencies
• Liaise with relevant departments, collects data, relevant for the quality systems, from departments and ensures that all data included in the quality systems are up-to-date
• Oversee the maintenance and upgrading of agreed business essential certifications for the facilities and ensures any review includes all new requirements.
• Draft and ensures compliance with the procedures for the implementation of quality control of incoming and manufactured goods and in-process controls, in accordance with the organization guidelines and relevant standards and schemes. Similarly, with regard to the procedures for the processing of products that do not meet the specification, in order to ensure that the products meet the required quality with minimization of costs.
• Develop and manage Customer QC relationships and establishes, reviews, approves and documents Ingredient and Final Product specs into the appropriate systems to assure compliance to both Tunga and customer expectations.
• Promote all aspects of QA/QC with all relevant departments, supports the communication of quality programs and standards to the organization, and may coordinate training in relevant areas. Organizes local QA/QC boards and / or participates in internal or external QA/QC bodies
• Participate in crisis situations (contaminations, severe product defects, etc.) in the relevant crisis teams in order to mitigate / control adverse effects for the organization and / or conduct root cause analyses to prevent incidents recurring.
• Ensure the treatment and (root cause) analysis of product complaints, so that corrective and preventive measures can be initiated.
• Handle complaints of a repetitive nature, so that permanent solutions can be found. Maintains contacts with the Customer Services / Sales in case of major or severe complaints. Advises on solutions and (financial) arrangements with the customer in order to solve the complaints.
• Organize and guide internal and external audits, according to the guidelines of quality systems, so that the quality procedures are complied with, with the aim of maintaining the quality certificates. Executes internal audits as well as external audits, in coordination and consultation with external auditors. Reports the outcome of audits to the relevant stakeholders, monitors any follow-up actions.