DUTIES & RESPONSIBILITIES
- To develop work plans and manage multiple project work streams to support the implementation of strategic objectives, within budget and within the agreed timelines.
- Identify and validate key business requirements for assigned workstreams.
- Estimate the resources (human, financial and technical) needed to achieve goals.
- Analyze business data to assess situations, assigning tasks to team members, and problem-solving when issues arise.
- Ensure adequate documentation and record keeping for project activities.
- Document standard processes to ensure consistency in execution in line with agreed timelines.
- Develop a Business Readiness and Change Management Plan to disseminate information to all stakeholders throughout the Project life cycle for assigned work streams.
- Effectively communicate project expectations to all stakeholders in a timely and clear fashion.
- Provide solutions, improvements and take corrective action on challenges that may arise.
- Identify and manage dependencies and critical path.
- Ensuring that required approvals are obtained and that adequate documentation is maintained for all project expenditures
- Helping solve end-user problems and managing financial aspects of contracts.
- Ensuring contract terms and conditions are met and that contracts are carried out according to agreed terms.
- Assist the engagement team in analyzing engagement data to identify incorrect coding, excessive time and expense items.
- Monitor and track project milestones and deliverables, and provide reports on a periodic basis.
- Proactively manage changes in assigned Project scope, identify potential crisis, risks, devise contingency plans to provide solutions and take corrective action.
- Develop presentations, reports and provide briefings on assigned tasks.
- Provide engagement management support to assigned Project sponsors, including project set-up, managing key performance indicators, and monitoring investment.
QUALITIES
- Ability to manage relationships with internal and external customers.
- Ability to make objective and well-informed decisions; perceive the impact and implication of decisions.
- Ability to show flexibility – open to change and adapt behavior or work methods in response to new information or unexpected obstacles.
- Ability to implement best practices and tools for Project execution and management.
- Ability to efficiently conduct analysis and produce high quality insights.
- Ability to ensure full adoption and sustainability of project initiatives.
- Proficient in MS Office and CRM/project management software.
- Excellent verbal and written communication abilities.
- Solid functional knowledge, including but not limited to the Bank’s key transformation pillars and capabilities which include Customer & Innovation, Operations Improvement, Organization and
- People and Process and Enterprise IT
- Exceptional analytical and quantitative problem-solving skills
- Demonstrated leadership ability in a team environment
- Initiative taker, eager to break new ground, create opportunities for others
- Willingness to take personal risks – as seen through leadership roles – in work environment and extracurricular activities.
- Ability to work effectively with people at all levels in an organization.
- Strong time management and organizational skills, detail oriented with the ability to work on multiple concurrent assignments.
- Ability to be proactive in day-to-day interactions, formulate solutions to problems and work in a fast-paced environment; travel may be required.
JOB REQUIREMENTS
- Education
Minimum of Bachelor’s degree, with a minimum grade of 2.2.
Project Management certification will be an added advantage.
- Experience
Minimum of five years of banking experience, covering a range of functional areas.
Experience with managing transformation, change management or other strategic projects.
Experience with Program Management Office or Project Management Office desirable.
Supervisory or leadership experience.
