KEY RESPONSIBILITIES:
- Drive growth and performance of the bank’s digital lending products through customer acquisition, driving usage and collections
- Define and articulate the assigned products portfolio strategy articulating market requirements, consumer trends and opportunities for growth
- Coordinate the implementation of activities across assigned products portfolio in partnership with marketing and customer experience to drive customer engagement to grow Net Promoter Score & reduce Customer Effort Score as per set KPIs
- Drive daily usage of the assigned product portfolio performance in partnership with Strategy, Credit and Lending Risk teams to ensure customer growth, utilization, limits management, reduction in attrition & churn and effective recovery of customers with customer value management teams.
- Liaise with vendors & technology teams to ensure correct definition, documentation, and implementation of product requirements for new products and customizations of existing products to meet specific customer needs.
- Identify, document & implement changes for process improvement, in liaison with internal stakeholders from technology, risk and compliance, credit and other departments
- Provide technical & thought leadership throughout various stages of solution/ product development lifecycle – planning, design, specification, implementation and launch
- Assesses market competition by comparing the bank’s products to competitors’ products within the financial services industry.
- Interpret and analyze product performance, customer insights and market research data to evaluate ideas, suggestions and make recommendations to drive growth.
The successful candidate should have the following:
- A Bachelor’s degree from a recognized university.
- At least five years’ managerial experience in leading digital product management and managing teams, including experience in the following areas:
- Delivery of digital consumer and business products in a high growth environment
- Building relationships, networks
- Project Management/Relationship Management.
- Mobile Money or Payments or Lending Platform support.
- Credit analysis & lending
- Financial services and sales
