Pack ‘N’ Pay is a product of CIC Integrated Services LTD. CIC was created as a wholesale store that supplies food to offshore catering companies to feed the offshore workers. Pack ’N’ Pay was created as a product that would leverage technology to solve the problems of retailers and wholesalers. Pack ‘N’ Pay officially started operations on January 18th 2021 and launched her e-commerce website on March 1st 2021.
Job Title: Product Manager/Business Developer
Location: Rivers
Employment Type: Full-time
Job Description
- Product Strategy and Development by suggesting methods to refine the Osusu program to meet the needs of both individuals and cooperatives
- Analyze market trends and customer feedback to identify opportunities for program improvements.
- Collaborate with cross-functional teams to create a seamless and user-friendly experience for customers.
- Work closely with marketing, sales, and operations teams to align the osusu program goals with overall business objectives.
- Engage with cooperatives and individual customers to understand their specific needs and tailor the osusu features accordingly.
- Track and analyze key performance indicators (KPIs) such as enrollment rates, payment adherence, and customer retention and use data insights to optimize the program’s efficiency and impact.
- Identify and onboard cooperatives, organizations, and institutions interested in the Osusu program.
- Build strong relationships with corporate clients to encourage bulk participation and employee enrollment.
- Develop strategies to attract individual customers through targeted campaigns and partnerships.
- Collaborate with marketing teams to create compelling outreach materials tailored to diverse customer segments.
- Provide cooperatives and organizations with training materials and resources to effectively onboard their members.
- Serve as the primary contact for escalated issues, ensuring prompt resolution.
- Monitor and respond to customer inquiries and complaints via the e-commerce platform.
- Regularly update product listings for items like rice, cooking oil, noodles, and pasta, reflecting inventory availability.
- Lead the optimization for search engines (SEO) and ensure it is mobile-friendly to reach a broader audience.
- Track and analyze customer behavior on the platform to identify areas for improvement.
- Report on metrics such as website traffic, conversion rates, and average order value.
- Implement loyalty programs or discounts to incentivize repeat purchases.
- Act as a liaison between customers and the company, ensuring smooth program implementation and resolving issues promptly.
Requirements and Skills
- B.Sc / HND in Marketing, Business Administration or Related field.
- 2 – 3 Years experience as a Business Development manager.
- Proficient in MS Office and Google Workspace
- Experience as a relationship manager in the banking sector is an added advantage.
- Excellent communication and interpersonal skills.
- Proficient in marketing software and tools
- Must reside in Port Harcourt.
Application Closing Date
17th February, 2025.
How to Apply: Interested applicants should forward their CV and cover letters to: [email protected] using the Job Title and Location as the subject of the mail.
